AI Operations Lead

Job Summary Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica. We provide dedicated support to Transamerica and bring all Aegon’s business units together through technology. We build the company’s AI environment, a flexible cloud experience, data governance frameworks, and secure, stable technology services. The AI Operations (Platform) Lead will evolve AI platforms, mature operational processes, drive adoption, and accelerate developer onboarding and enablement. Responsibilities Own the operational health, monitoring, and performance of Aegon’s Enterprise Launchpad AI Platform, AI chatbot and other related services. Own and continuously improve the Launchpad DevOps CI/CD pipeline and supporting tooling. Lead and develop a distributed team of three engineers (across US and EU time zones), providing platform onboarding, training, enablement, and Level 2 support. Coordinate delivery across a broader virtual team, including Launchpad developers, cloud, security, AI specialists, and Business Unit engineering teams. Act as a hands‑on technical escalation point for complex platform, integration, or operational issues. Mature and run incident, problem, and service management practices, including root cause analysis and continuous improvement. Evolve and automate the platform onboarding journey, improving the developer experience through better tooling, documentation, and guidance. Own and maintain developer standards, self‑service documentation, user guides, developer best practice, and intranet content for the Launchpad platform. Partner closely with security, risk, and architecture teams to ensure safe, compliant, and responsible AI operations. Track and report on platform adoption, reliability, and operational KPIs, using insights to drive improvements and new capabilities. Provide mentoring and coaching to members of the Launchpad Team development and support team, sharing knowledge with others. Qualifications Bachelor’s degree in computer science, Artificial Intelligence, Data Science, or a related discipline. Professional certifications in AI and/or cloud technologies (preferred). 10+ years of experience in technology operations, platform delivery, or engineering enablement roles. Experience supporting Generative AI or LLM gateway‑based platforms in production. Proven experience leading small engineering teams, including people management and cross‑team coordination. Strong Python proficiency, with experience delivering production‑ready solutions. Solid understanding of the GenAI ecosystem and agentic frameworks and protocols, such as Strands SDK, LangChain, A2A, and MCP. Appreciation of DevOps practices and automated CI/CD pipelines, and common security, scanning and testing tools. Deep appreciation for developer experience, including onboarding, enablement, and high‑quality documentation. Working knowledge of AWS Cloud, AWS AI infrastructure and related services. Excellent written and verbal communication skills, with the ability to translate complex technical topics for diverse audiences. A pragmatic, service‑oriented mindset, with a strong focus on operational excellence and continuous improvement. Demonstrated ability to collaborate with diverse stakeholders to deliver scalable, enterprise AI solutions. Preferred Qualifications Experience working in the insurance industry or other regulated sectors. Master’s degree in computer science, Artificial Intelligence, Data Science, or a related field. Experience building AI solutions using AWS AgentCore. Working Conditions Moderate travel to other offices. Some work outside normal business hours may be required due to global nature of business. Compensation The salary range for this position generally ranges between $131,200 – $164,000 annually. Salary is a good faith estimate and actual pay will be based on qualifications, experience, geography, and other factors. An annual bonus may be available based on company performance. Benefits Competitive pay and bonus eligibility Pension plan and 401(k) match Employee stock purchase plan Tuition reimbursement Disability, medical, dental, and vision insurance Employee assistance and back‑up care programs Paid time off, holiday schedule, and parental leave benefits Wellness and referral bonus programs Employee resource groups and inclusion programs EEO Statement Transamerica is an equal opportunity employer. We provide qualified employment opportunities without discrimination on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or other protected characteristics. #J-18808-Ljbffr