Personal and Commercial Lines Account Manager

Job Description

Job Description

Townsend Insurance Group | Danvers MA

We are a local independent insurance agency, specializing in a wide range of insurance products for personal and business needs. We pride ourselves on wonderful customer service and being attentive to their needs, we do not work for insurance carriers; we work to serve our customers.

We're a growing independent agency on the North Shore seeking a detail-oriented Personal and Commercial Lines Account Manager to support a book of business across Massachusetts, with additional accounts in New Hampshire, Maine, and Connecticut.

Position Overview:

This role is ideal for a service-driven professional who thrives in a fast-paced environment, values strong client relationships, and enjoys working as part of a collaborative team. You'll play a key role in delivering responsive day-to-day service, maintaining account accuracy, and supporting both client retention and growth.

Why Join Us:

• Competitive salary with opportunities for performance-based bonuses
• Family-owned agency with a collaborative, team-first culture where your contributions are valued
• Supportive leadership that prioritizes open communication, flexibility, and work-life balance
• Established client base and strong carrier relationships across MA, NH, ME, and CT
• Opportunity to manage a diverse book with the support you need to succeed
• Close collaboration with experienced producers and team members who genuinely support one another
• Long-term growth potential within a stable, community-focused agency

Benefits:

• Health, Dental, and Vison Insurance,
• 401K with employee contribution,
• 2 Weeks (80 hours) Paid Vacation Time - Accrued,
• 6 Sick Days Per Year,
• 2 Personal Days,
• 9 Paid Holidays,
• 3 Floating Holidays (Presidents Day, Columbus Day, and Veterans Day),
• 12 Hours of Volunteer Time

Position: Personal and Commercial Lines Account Manager

Pay: $60,000 to $75,000 Salary

Pay type: Exempt

Hours: Monday through Friday, 9:00am to 5:00pm

Schedule: In Office

Location: Danvers MA

Key Responsibilities:

• Manage a book of personal and commercial lines accounts, maintaining strong client relationships through consistent, responsive service
• Respond promptly to client inquiries, service requests, and issues, ensuring a high level of customer satisfaction
• Review client exposures and existing policies to ensure appropriate coverage while handling frequent policy updates and changes
• Partner with producers to support new business activity, including quoting, binding, and onboarding of new accounts
• Provide timely, accurate day-to-day service, prioritizing workload to meet deadlines and service standards
• Monitor carrier turnaround times and follow up on policies, endorsements, and claims to ensure efficient processing
• Perform regular account reviews with a focus on retention, coverage accuracy, and cross-selling opportunities

Qualifications:

• 3-5 years of prior insurance industry experience preferred
• High school diploma or the recognized equivalent, required
• Must have an active P and C License
• Proficient in the use of Windows programs including Outlook, Word and Excel