Customer Service Specialist - FT

Job Description

Job Description

Why join Givens? Givens Communities continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes an environment of inclusion and belonging by aligning our words with actions so that everyone is welcomed and treated with dignity and respect. We continuously look for innovative approaches to achieve our sustainability goals and practices to protect our natural resources. Our collective mindset is to ensure the communities remain forward thinking and progressive as our residents seek a purpose driven life. Purpose. Passion. Possibilities.

What You'll Get:

• Three major medical health insurance plans to choose from with dental and vision coverage at no additional cost (Free basic coverage!!)
• Free short-term disability, life insurance, & access to our employee assistance program
• Paid time off (PTO) w/ immediate access to 5 days of PTO after your 90 days
• Referral bonus program
• 403(b) retirement plan with up to a 6% matching
• Educational assistance & professional development opportunities
• Flexible spending account (FSA) & access to AFLAC & Prudential Life insurance products
• Fast-growing nonprofit with tons of advancement opportunities 

Givens Estates, a non-profit Continuing Care Retirement Community, is looking for a Full-Time Customer Service Specialist to help support our Independent Living Dining team. The primary purpose of this position is to create a warm and inviting dining experience for returning and new residents/guests. The schedule for this position would require availability Monday through Saturday and shifts vary from 10:30am-7:30pm (Mondays-Fridays) and 10:30am-2:30pm (Saturdays).

What you'll do:

• Is proficient in the use of the POS system. Will provide cross training to other staff regarding the use of the POS system
• Completes opening and closing duties in a timely manner
• Keeps beverage station, condiments, silverware and all customer supplies stocked after, during and after service
• Maintains high quality customer service and is the primary person responsible for customer service
• Create a welcoming and inclusive environment for new team members
• Perform any other duties and/or tasks that may be assigned on an as-needed basis by an authorized supervisor

What you'll need:

• 1 years’ experience in food service operations
• Working knowledge of sanitary standards related to food handling and preparation
• Must know or have the ability to handle and operate equipment in assigned area

Compensation for this position will be $17.50 - $19.00/hour, based on experience.

Still curious about what Givens is all about? It's kind of a long story, but at our core, we're a senior housing organization with a lot of heart and committed to providing housing to seniors of all socioeconomic backgrounds across WNC for more than 50 years. We already have five communities (three life plan communities and two affordable communities) with plans for many more in the coming years.