Dock Representative

White Pass & Yukon Route, a successful, historic company engaged in rail, tourism and port operations, based in Skagway, Alaska, has an opening for a Dock Representative. This is a full-time, seasonal position. The position will be available early May to late September. Duties: Greet cruise ship guests on the pier in a friendly and approachable way Work directly with cruise line shore excursion personnel regarding train product sales Serve as a liaison between onboard train personnel and passengers when loading the train Field and answer questions from guests in a helpful and courteous manner Count tickets and settle for daily sales with cruise ship personnel Assist with loading/unloading up to 600 passengers in a safe and timely manner Directing cruise ship passengers on pier to proper tour location Perform crossing guard duties as needed Educate guests on the various WP&YR tour options while providing anopportunity to further pier sidesales Skills / requirements: Enthusiasm for the Skagway and the White Pass Product Applicants should be friendly, reliable and enjoy working in a team setting Willingness to work a flexible schedule A positive attitude andexcellent teamwork skills Strong public speaking skills – ability to communicate important information to the public and to coworkers Customer service experience a must Knowledge of Skagway and all tours that combine with the train First Aid & CPR certification (company will offer course) We are actively seeking candidates who can speak other languages fluently, in particular Spanish and Japanese, however any foreign language skills are a plus. Must be able to stand for long periods of time and work outdoors in the elements Valid Driver’s License Required #J-18808-Ljbffr White Pass & Yukon Route