SVP Account Management - Americas

SVP Account Management - Americas

New York, United States; San Francisco, California, United States

Role Context

Thunes operates one of the world's most extensive cross-border payment networks, enabling real-time money movement across banks, wallets, fintechs, and payment providers in over 130+ countries.

As SVP, Account Management - Americas, you will own and lead Thunes' strategic client relationships across the region, spanning global remittance companies, fintech platforms, digital banks, PSPs, and enterprise payment partners.

This is a high-impact commercial leadership role, accountable for:

• Revenue growth
• Corridor expansion
• Client monetisation strategy
• Retention and wallet share expansion

You will lead a high-performing account management team while acting as the executive sponsor for Thunes' most strategic partners in the Americas, shaping commercial strategy, deepening integrations, and unlocking new cross-border flow opportunities across our global network.

Key Responsibilities

• Strategic Account Leadership
• Own and grow Thunes' most strategic client relationships across the Americas region.
• Develop multi-year account strategies aligned to network flow growth, corridor expansion, and product adoption.
• Act as Executive Sponsor for tier-1 clients, building C-suite relationships across fintechs, banks, and remittance partners.
• Revenue Growth
• Drive regional revenue performance across inbound and outbound payment flows.
• Identify and unlock new corridor opportunities leveraging Thunes' global payout network.
• Partner with Sales to expand wallet share, cross-sell products, and support new deal conversions.
• Client Monetisation & Optimisation
• Drive pricing, commercial construct, and volume ramp strategies across key accounts in collaboration with cross functional teams
• Monitor transaction flows, margin performance, and corridor utilisation.
• Identify optimisation opportunities across FX, routing, and payout methods.
• Team Leadership
• Build, lead, and mentor a high-performing Account Management team across the Americas.
• Instil a performance culture focused on growth, retention, and client impact.
• Scale team structure in line with regional revenue expansion.
• Cross-Functional Collaboration
• Partner closely with:
• Network & Partnerships (endpoint expansion)
• Product (roadmap alignment)
• Operations (service delivery)
• Compliance (regulatory alignment)
• Finance and treasury (liquidity management and FX optimisation)
• Ensure seamless client experience from deal close through lifecycle growth.

What We're Looking For

Experience & Domain Expertise

• 15+ years' experience in Account Management, Client Partnerships, or Commercial Leadership.
• Deep expertise in cross-border payments, remittance, or global acquiring.
• Proven track record managing and growing strategic enterprise accounts across the Americas.
• Experience working with fintechs, banks, wallets, or payment platforms.

Leadership & Commercial Impact

• Demonstrated success leading high-performing regional AM teams.
• Strong revenue ownership mindset with experience managing large portfolios.
• Ability to scale high performing teams, operating models, and governance frameworks.

Network & Industry Knowledge

• Strong understanding of:
• Cross-border payment flows
• FX monetisation
• Corridor economics
• Wallet and bank payout ecosystems
• Existing industry relationships across the Americas highly advantageous.

Strategic & Analytical Capability

• Data-driven decision maker with strong commercial acumen.
• Experience analysing transaction flows, margin performance, and client profitability.
• Ability to translate data into growth strategy.

Stakeholder & Relationship Management

• Executive presence with ability to influence C-suite stakeholders.
• Strong negotiation and commercial structuring capability.
• Exceptional communication and partnership skills.

Leadership Profile

We're looking for a commercial leader who thrives in high-growth fintech environments -someone who can operate at both strategic and operational altitude:

• Network thinker - understands flow, corridors, and monetisation
• Commercially aggressive but partnership-led
• Client-obsessed with a retention and growth mindset
• Comfortable operating in scale-up ambiguity
• Globally minded with regional execution focus