IT Field Service Technician

Job DescriptionJob DescriptionAre you an IT professional who enjoys hands-on troubleshooting, working directly with customers, and having variety in your day? We're partnering with a growing, Nebraska-based technology services company seeking an IT Field Service Technician to support businesses and organizations throughout the region. This is an opportunity to join a collaborative, close-knit team where employees are encouraged to develop their technical skills and grow professionally. You'll work with a variety of customers, technologies, and environments, gaining experience that can lead to more advanced IT support and engineering opportunities. What You'll DoTravel to customer locations to install, configure, troubleshoot, and support computers, printers, mobile devices, and other business technology.Perform workstation installations, hardware replacements, equipment upgrades, and technology refresh projects.Assist customers with hardware, software, connectivity, and general IT support issues.Support office moves and technology equipment relocations.Troubleshoot issues involving Microsoft 365, printers, scanners, mobile devices, and basic network connectivity.Verify that equipment and systems are functioning properly before completing service visits.Maintain accurate documentation of service activities and communicate updates to customers and internal team members.Collaborate with other IT professionals to resolve technical issues and escalate more complex problems when needed.Provide remote technical support and assist with incoming service requests when not working at customer locations. What We're Looking ForPrevious professional IT support, desktop support, or field service experience preferred. Candidates with approximately 1–2 years of relevant experience are encouraged to apply.Hands-on experience troubleshooting computer hardware, software, and common business technology.Familiarity with Windows environments, Microsoft 365, printers, mobile devices, and basic networking concepts.Strong problem-solving skills and the ability to work independently.Excellent customer service and communication skills, with a professional and approachable manner.Ability to manage competing priorities, stay organized, and document work accurately.Valid driver's license and willingness to travel to customer locations throughout the region.Ability to safely lift and install equipment weighing up to 50 pounds. Additional qualifications that would be helpful:Experience supporting multiple business customers or working for a managed IT services provider (MSP).Experience with workstation deployments, hardware upgrades, and technology refresh projects.CompTIA A+, Network+, or Microsoft certifications. Why Consider This Opportunity?Career growth: Opportunities to expand your technical knowledge and advance into more complex IT support or engineering responsibilities.Supportive team: A cooperative, team-oriented culture where colleagues share knowledge and help one another succeed.Variety: Exposure to different technologies and customer environments, including businesses, healthcare organizations, schools, and government offices.Training and development: Structured initial onboarding, access to training resources, and encouragement to continue developing your skills.Stability: An established, growing organization with a strong emphasis on employee retention and long-term relationships.Additional earning opportunity: Annual company profit sharing based on business performance. Position DetailsThis is a full-time, in-person position based in Columbus, Nebraska, with a Monday–Friday schedule of 8:00 AM–5:00 PM. The position involves a combination of customer site visits and remote technical support, with approximately 30–40% of the work performed at customer locations. A company vehicle is provided for business travel. Relocation assistance may be considered for qualified candidates. Employment is contingent upon successful completion of a background check. \nCompany DescriptionAt Insight Recruitment, we specialize in connecting top professionals in ERP, Information Technology (IT), Sales & Marketing, and Executive leadership with companies that need their skills most.For over 25 years, we’ve been known as a boutique executive search firm that goes beyond “post and pray” recruiting. Instead, we take a hands-on, personalized approach — directly engaging with passive talent to deliver the right candidates, not just the most available ones.With a track record of long-term placements and 99% of roles filled within the first 3–5 candidates presented/interviewed, Insight Recruitment has become the trusted partner for organizations across the Midwest and nationwide looking for quality hires who stay and make an impact.Company DescriptionAt Insight Recruitment, we specialize in connecting top professionals in ERP, Information Technology (IT), Sales & Marketing, and Executive leadership with companies that need their skills most.\r\n\r\nFor over 25 years, we’ve been known as a boutique executive search firm that goes beyond “post and pray” recruiting. Instead, we take a hands-on, personalized approach — directly engaging with passive talent to deliver the right candidates, not just the most available ones.\r\n\r\nWith a track record of long-term placements and 99% of roles filled within the first 3–5 candidates presented/interviewed, Insight Recruitment has become the trusted partner for organizations across the Midwest and nationwide looking for quality hires who stay and make an impact.