Collections Specialist

Job Description

Job Description

Responsibilities

• The position Collection Specialist is an essential part of the payment life-cycle for a company
• The position is responsible for collections of outstanding accounts receivable from our customer base and handling customer accounts
• Collection Specialists are also responsible for collection situations like billing negation and reducing the accounts receivable delinquency
• The ideal employee will be able to diminish the collection que in a professional manner while keeping and improving customer relations
• Ability to take notes; update account status and customer information
• Meet or exceed monthly performance goals, deadlines and objectives
• Adhere to consumer protection laws and FHC’s standard practices and policies
• Research and identify issues attributing to account delinquency and resolve them by working with the customer
• Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Review and monitor assigned accounts and all applicable collection reports
• Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
• Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
• Establish and maintain cooperative working relationships

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