Customer Service/Inside Sales

Job Description

Job Description

Our Lakewood area client is looking to hire a customer service/inside sales rep.

• Client Management: Build rapport with existing and past clients by checking in regularly, addressing their needs, and maintaining strong relationships.
• Upselling and Promotions: Inform clients about new products, special promotions, and opportunities to expand their purchases.
• Cold Calling: Proactively reach out to prospective clients to introduce our products and services (approximately 10% of the role).
• Communication: Act as a reliable point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
• Customer Insights: Gather feedback and insights from clients to help improve products, services, and customer experience.
• Reporting: Track and report sales activity, client interactions, and results to contribute to overall sales strategy.

Experience:

• Previous sales or account management experience preferred.
• Communication: Exceptional verbal and written communication skills; must be personable, likable, and enthusiastic in client interactions.
• Sales Skills: ability to upsell

Bi-lingual-Spanish is preferred

Pay rate is $22-24/hr