Customer Success Manager, Mid Market - Moveworks

Customer Success Manager, Mid Market - Moveworks

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

You partner with our initial customers to drive product value. You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value. You partner cross-functionally to translate business needs and product requirements into new solutions for customers. You will evolve and iterate on our customer onboarding strategy. You work with internal teams and customers to drive adoption, engagement and growth. You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks. You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders. You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.

To be successful in this role you have: 2+ years of account management, implementation, or sales experience in software/SaaS. Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience. Experience supporting deployments with large enterprise customers. Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal. Experience building strong internal and external relationships, including with senior-level executives throughout companies. Diplomatic, have tact and you are poised under pressure. A voracious appetite to learn and grow. Completed a Bachelor's degree. Willing to travel 10-25% of the time.

For positions in this location, we offer a base pay of $99,500 - $164,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

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ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance.

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