Retail Customer Experience Manager
Michaels
Store Manager
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
- Retail management experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Work Environment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels$21.15 per hour
Customer Experience Manager - Victoria’s Secret - San Antonio, TX A values-based leader who delivers exceptional customer and associate experiences... ...(headsets, mobile devices, computers). 3+ years of retail leadership experience preferred. Minimum Salary: $21.15 Maximum...SuggestedLocal areaImmediate startFlexible hoursNight shiftWeekend work- ...Head of Client Experience About the Company Travel company delivering exceptional experiences... ...Experience with a strong background in customer-facing leadership to spearhead the... ...record in leading service operations, managing escalated customer concerns, and a strong...SuggestedRemote work
$55k - $60k
...Customer Experience Supervisor – Aura | Remote (San Antonio, TX area) Aura is seeking a Customer Experience Supervisor to oversee day‑to‑day operations of its Customer Care staff and call center functions. This is a remote role, but candidates must be based within...SuggestedFull timeContract workRemote workWorldwide$89.25k - $133.88k
...SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring... ...Serves as a senior role on the team, bringing industry experience and mentorship of associate-level team members. Stays ahead...SuggestedContract workWork at office$136.9k - $156.4k
...Customer Success Manager As a digitally automated clinical supply chain solution, Cardinal Health™ WaveMark™ Solutions leverages predictive... ...Qualifications Bachelor's degree or equivalent work experience preferred. Minimum 10 years of experience in customer...SuggestedContract workTemporary workWork experience placementWork at officeLocal areaImmediate startFlexible hours$121k - $240k
...Customer Success Manager At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence... ...You Must Have: Bachelor's degree or equivalent experience; Minimum 5 years relevant work experience as a...Work experience placementFlexible hours$19 - $23.75 per hour
...Customer Experience Supervisor As the Customer Experience Supervisor I - You are accountable for... ...& Sales - Acts as a role model for the Manager on Duty program while directing... ...stays current with developments in the retail industry; applies learning to drive company...Hourly payWorldwideShift work- ...Job Description Job Description The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor... ...utilization and drive measurable business impact. Required Experience ~2-4 years of experience in Customer Success Management,...Visa sponsorshipFlexible hours
$55k - $65k
...affordable, cloud-based revenue cycle management solutions –from eligibility verification... ...deliver a more seamless and efficient experience for providers, payers, and partners.... ...in managing and supporting healthcare customers who utilize Office Ally tools in their...Work at officeLocal area- Vista Host Hotels Management & Development is looking for a Front Office Supervisor in San Antonio, TX. The successful candidate will oversee... ...atmosphere at the front desk. This position requires strong customer service skills, initiative, and the ability to manage multiple...
$75k - $85k
WinsAbove in San Antonio, TX is looking for an Account Manager to collaborate with teams to drive revenue growth and ensure customer success. The ideal candidate will have over 2 years of experience in Account Management or Sales, focusing on customer relationships and...$75k - $85k
...helping business owners operate, increase sales, engage customers, and keep employees happy. What you’ll do (... ...local to the San Antonio, TX area 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations...Local area- Customer Success Manager (EFUNDS for Schools) page is loaded## Customer Success Manager (EFUNDS for Schools)locations: San Antonio, TXtime type... ...gaps and implementing solutions that improve customer experience and internal efficiency.* Collaborate across teams to establish...
- Overview Retail Insight (RI) transforms data into actionable strategies, empowering... ...efficiency. About the Role Customer Success Manager in San Antonio. The role is high‑impact... ...they escalate. Ideal Candidate Proven experience in Customer Success, Account Management...Flexible hours
- ...About the Company Aldridge is a leading Managed Service Provider (MSP) offering scalable... ...professionals, enhance your technical and customer service skills, and make a significant... ...updates. Qualifications 3‑5+ years of experience in IT, preferably in a Managed Services...Work at officeLocal areaWork from homeMonday to Friday
- ...recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
- Retail Insight Limited is seeking a Customer Success Manager in San Antonio. This crucial role focuses on nurturing customer relationships and maximizing the platform's value for retail clients. The ideal candidate will have proven expertise in customer success or account...
- ...Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet... ...'s degree in the relevant field required Over 10 years' experience in a comparable customer success role required Excellent leader...
- ...Head of Customer Success About the Company Growing financial technology company... ...expansion revenue, and strategic account management, as well as partnering with various internal... ...strategic customer relationships, experience in leadership roles, and strong business...
- ...opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the... ...: Pharmaceutical/medical sales experience is preferred but not required Sales...Currently hiringWork at officeRemote work
- LAZ Parking is seeking a Hospitality Manager in San Antonio, Texas, to oversee hotel operations, ensuring... .... The ideal candidate will have management experience in the hospitality industry and possess strong customer service skills. This role involves managing staff...
- Aldridge is seeking a Technical Client Success Manager in San Antonio, TX, to enhance client satisfaction and manage relationships.... ...effective communication. The ideal candidate has 3-5+ years of IT experience, strong organizational skills, and a familiarity with IT...Work at office
- ...seeking a highly organized Radiology Operations & Account Manager. The role involves managing day-to-day operations,... ...have a solid background in healthcare operations, strong customer service skills, and experience in managing client relationships. This position offers...
- Michaels INC in San Antonio, Texas, seeks a Store Manager to enhance customer experience through effective management of front-end operations. You will... ...key performance indicators. Ideal candidates will have retail management experience and the ability to handle physical...Full timePart time
- ...rental services is seeking a dedicated individual to manage equipment delivery, service calls, and customer relations. This role involves ensuring timely... ...operational standards. The ideal candidate will have experience in customer service, be physically capable of handling...
- ...procedural manuals and business continuity planning materials. Manages all incoming invoices, verifies their accuracy and budget... ...diploma or equivalent. Minimum of three (3) years of administrative experience preferably in a financial institution. Strong understanding of...Work at officeFlexible hours
- ...that positively impacts the communities and customers we serve. Job Description Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long... ...industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring...Hourly payContract workWork at officeLocal area
$13.5 per hour
...an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting... ...into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or...Hourly payWork experience placement- ...solutions leverage a 99-year legacy in event management as well as new technologies to deliver... ...a well-rounded planning and service experience. You will be the lead point of contact... ...management experience • Excellent customer service and organizational skills • Ability...Full timeContract workWork experience placementLocal area2 days per week3 days per week
- ...you our new colleague? We’re looking for a Client Development Manager. how you will contribute You'll be a key player in driving growth... ...2+ years of B2B sales and/or 3+ years of professional experience. A degree in Business Administration is highly desirable. Demonstrated...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Customer Experience Manager. Be the first to apply!
- retail manager in training San Antonio, TX
- full time retail manager San Antonio, TX
- retail associate manager San Antonio, TX
- retail service manager San Antonio, TX
- online retail manager San Antonio, TX
- supervisor retail San Antonio, TX
- sales manager retail San Antonio, TX
- director of retail operations San Antonio, TX
- customer retail manager San Antonio, TX
- retail operations manager San Antonio, TX



