Customer Service/Processor

Summary

The Customer Service/Processor position administers claims and manages interaction with customers by reviewing all terms and conditions, customer claims, supporting photos and customer information and documentation. The Processor manages customer calls, supplying information and updates to customers, and utilizes the CRM to communicate with customers and technicians.

Essential Functions

• Adjudicate and administer claims by reviewing all warranty terms and conditions, customer claims, supporting photos, customer information and documentation, and determining next actions.

• Compose grammatically correct correspondence such as claim notes, e-mails and any other form of internal or external written communication.
  

• Manage a moderate volume of inbound and outbound calls.

• Work within a metric driven environment.

Required Competencies and Experience

• Excellent oral, written and interpersonal communication skills

• Excellent telephone etiquette

• Strong analytical and critical thinking skills to collect and interpret data to effectively and efficiently solve problems

• Ability to sit and work on a computer with a headset for long periods of time

• Computer proficiency

• High School Diploma or GED

• 2+ years previous customer service

What Youll Love About Working Here:

• Friendly Team Environment

• Comprehensive benefits package including: Medical, Dental, Vision, Life & Disability Insurance, and 401K options

• Generous PTO Policy includes: 2 weeks of PTO accrual in your first year

• Tuition Reimbursement

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EEO Statement

UNITERS North America is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.