Senior Contact Center Transformation Strategist
McKinsey & Company
A global management consultancy is seeking a Specialist to enhance their Operations Practice. In this role, you'll define operational strategies and bridge the gap between business and technology in customer care settings. The ideal candidate will have over 6 years of experience in Customer Care, expertise in contact center technologies, and a relevant degree. You'll have opportunities for continuous learning and be part of a diverse global community, driving impactful solutions for clients. #J-18808-Ljbffr McKinsey & Company
$77k - $202k
...guiding teams, managing client relationships, and driving innovative solutions that transform customer operations. This is an exciting opportunity to leverage your knowledge in contact center transformation while mentoring junior staff and contributing to meaningful...TransformationFull timeH1b- ...Customer Service—oversee a 100+ person contact center, deliver a seamless customer... ...service strategy; present regularly to senior executives on call center performance,... ...Operational Excellence, Process & Technology Transformation: Transform manual, fragmented processes...TransformationImmediate startHome office
$79.3k
...individual will contribute to developing a center of excellence for creating and managing... ...and contribute to large-scale transformation initiatives. Familiarity with regulatory... ...any and all users. If you would like to contact us regarding the accessibility of our website...TransformationFor contractorsWork at officeLocal areaRemote work3 days per week- EY is seeking an experienced Senior Consultant to join our Sales Transformation practice. This role involves helping clients optimize their sales strategies and processes for revenue growth. You will lead projects that require collaboration with diverse business teams...Transformation
$85k
Senior Manager, Category Sourcing - Electronics (Remote) Location: Remote Salary: $85,000.00 yearly Employment type: Full-time... ...Partnerships Manager leading deals for innovative healthcare transformations. Strategic Partnerships Manager - LEAP Location: Broomfield,...TransformationRemote jobFull timeShift work- ...: Individual Contributor Role Overview The People Strategist serves as a trusted advisor to senior executives, translating business strategy into people... ...organizational design, workforce planning, and transformation initiatives. Advise leaders through change while maintaining...Transformation
$134.75k - $287.91k
...the company leading workforce transformation in the agentic era? You’re in the... ...is hiring Deployment Strategists - Strategic Builders who are customer... ...as the primary customer‑facing contact, building trust‑based relationships with senior stakeholders and present proposals...Transformation$134.75k - $287.91k
...Salesforce is hiring Deployment Strategists - Strategic Builders who are... ...as the primary customer‑facing contact, build trust‑based relationships with senior stakeholders, and present proposals... ...change management and process transformation to maximise the benefits of...Transformation- ...video mobility secure networks managed services data center & virtualization financial services contact center leasing cloud security cybersecurity digital transformation and digital infrastructure Business Classifications B2B...Transformation
$175k - $250k
...collective passion to create a consultancy centered on strong relationships that would... ...Deep background with integrations and transformations of numerous types of data sources, and... ...benefits and privileges of employment, please contact Laura Massa directly via email lmassa@...TransformationWork at officeRemote workVisa sponsorshipWork visaFlexible hours- ...trusted advisor for a strategic healthcare account. You will own the end-to-end relationship and drive transformation with digital solutions, collaborating with senior partners to accelerate growth and strengthen executive-level relationships. The role covers account...Transformation
- ...consultancy in AI and data analytics is seeking an Implementation Strategist in Denver. In this role, you will lead data-centric solutions using Palantir Foundry, collaborating with clients to transform conflicting workflows into structured, value-generating systems. The...Transformation
- ...communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every... ...Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products...TransformationWork at office
- ...voice assistants natural language conversational ai virtual assistant digital transformation digital health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability healthcare integrations...Transformation
- ...voice assistants natural language conversational ai virtual assistant digital transformation digital health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability healthcare integrations...Transformation
- ...end‑to‑end business processes Provide SME input across the transformation lifecycle (e.g., design, test) Support cross‑functional decision... ...experience Experience with Billing Design, Bill Print, and Contact Center Interface Platform What’s in it for you? Competitive...TransformationContract work
- EY is a leading global advisory firm seeking a senior Life Sciences consultant in the US. You will lead large engagements, build innovative... ..., and guide teams in commercial analytics, market access and transformation for pharma, biotech and medical devices. Join EY’s Life...TransformationFlexible hours
$80k
...communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every... ...USD Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI...TransformationWork at officeShift work$89k - $148k
Job Family : Strategy & Transformation Consulting Travel Required : Up to 10% Clearance Required... ...Do : As a Strategy and Transformation Senior Consultant, you will facilitate... ...and you require an accommodation, please contact Guidehouse Recruiting at (***) ***-****...TransformationTemporary workWork at officeLocal areaFlexible hours- ...Colorado. You will define and deploy strategies to leverage digital design, delivery, management, and AI to drive enterprise-level transformation. You will work with Autodesk’s largest customers to craft Customer Success Plans, guide delivery, shape service offerings, and...Transformation
$94.8k - $120k
...communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every... ...benefits. Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI...TransformationWork at officeShift work$139.5k - $176.25k
...own craft forward. Have experience in SaaS, communications, contact centers, or real‑time collaboration platforms. Have helped evolve... ...6,250 USD. Why Join Dialpad Work at the center of the AI transformation in business communications. Build and ship agentic AI...TransformationWork at office$84k - $99k
...intake and escalation processes, and partnering closely with contact center operations. The ideal candidate brings strong employee... ...someone who can hit the ground running, support organizational transformation, and help shape the future state of the claims function. Responsibilities...TransformationWork experience placement$121k - $201k
...expertise in marketing technology, customer experience, and digital transformation. As a Sr. Solutions Consultant, you will be a trusted... ...Stay current on industry trends in mar‑tech, social media, contact center, and customer experience to inform solution strategy and...TransformationLocal areaRemote workFlexible hours$195.2k
...You will lead Zoom's Customer Success transformation, converting strategy into operational capability... ...Our structured hybrid approach is centered around our offices and remote work... ...communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom...TransformationWork at officeRemote work- ...The Director of Customer Success is a senior leader responsible for building, scaling... ...) Lead executive conversations on transformation progress and business outcomes Support... ...enterprise SaaS platforms (Marketing, CX, or Contact Center) Executive stakeholder management and...TransformationLocal areaFlexible hours
$141.5k - $164.75k
...unify calling, messaging, meetings, and contact center on a single platform - powered by AI... ...refining processes, and stepping in as a senior point of escalation when needed. You... ...Dialpad Work at the center of the AI transformation in business communications Build and...TransformationWork at officeRemote workFlexible hoursShift work$154.8k - $195.6k
...unify calling, messaging, meetings, and contact center on a single platform — powered by AI... ...partner ecosystem. We're looking for a Senior Partner Technical Engineer to own the... ...Dialpad Work at the center of the AI transformation in business communications. Build and...TransformationWork at officeShift work$102.5k
VP Of Global Business Transformation & Finance Operations Architect the future of global operations... ...budgeting. Employment: Full-time. Contact Center Operations Generalist Architect Our... ...-time. Salary: $135,000.00 yearly. Senior Business Analyst, Government Programs...TransformationHourly payFull timeWork at officeLocal area$175k
...team. In this role, you will lead the architecture program and guide customers on technology solutions to support their digital transformation. The ideal candidate will have a Master's or Bachelor's degree plus ten years of experience in architecture, including business...Transformation
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