Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Contact Center Transformation Strategist

McKinsey & Company

A global management consultancy is seeking a Specialist to enhance their Operations Practice. In this role, you'll define operational strategies and bridge the gap between business and technology in customer care settings. The ideal candidate will have over 6 years of experience in Customer Care, expertise in contact center technologies, and a relevant degree. You'll have opportunities for continuous learning and be part of a diverse global community, driving impactful solutions for clients. #J-18808-Ljbffr McKinsey & Company

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Contact Center Transformation Strategist in Denver, CO vacancy
  • $77k - $202k

     ...guiding teams, managing client relationships, and driving innovative solutions that transform customer operations. This is an exciting opportunity to leverage your knowledge in contact center transformation while mentoring junior staff and contributing to meaningful... 
    Transformation
    Full time
    H1b

    PwC

    Denver, CO
    19 days ago
  •  ...Customer Service—oversee a 100+ person contact center, deliver a seamless customer...  ...service strategy; present regularly to senior executives on call center performance,...  ...Operational Excellence, Process & Technology Transformation: Transform manual, fragmented processes... 
    Transformation
    Immediate start
    Home office

    C20 Cochlear Americas (USA)

    Littleton, CO
    4 days ago
  • $79.3k

     ...individual will contribute to developing a center of excellence for creating and managing...  ...and contribute to large-scale transformation initiatives. Familiarity with regulatory...  ...any and all users. If you would like to contact us regarding the accessibility of our website... 
    Transformation
    For contractors
    Work at office
    Local area
    Remote work
    3 days per week

    Highmark Health

    Denver, CO
    3 days ago
  • EY is seeking an experienced Senior Consultant to join our Sales Transformation practice. This role involves helping clients optimize their sales strategies and processes for revenue growth. You will lead projects that require collaboration with diverse business teams... 
    Transformation

    EY

    Denver, CO
    1 day ago
  • $85k

    Senior Manager, Category Sourcing - Electronics (Remote) Location: Remote Salary: $85,000.00 yearly Employment type: Full-time...  ...Partnerships Manager leading deals for innovative healthcare transformations. Strategic Partnerships Manager - LEAP Location: Broomfield,... 
    Transformation
    Remote job
    Full time
    Shift work

    G2 Venture Partners

    Denver, CO
    1 day ago
  •  ...: Individual Contributor Role Overview The People Strategist serves as a trusted advisor to senior executives, translating business strategy into people...  ...organizational design, workforce planning, and transformation initiatives. Advise leaders through change while maintaining... 
    Transformation

    Dormont Manufacturing Co

    Denver, CO
    2 days ago
  • $134.75k - $287.91k

     ...the company leading workforce transformation in the agentic era? You’re in the...  ...is hiring Deployment Strategists - Strategic Builders who are customer...  ...as the primary customer‑facing contact, building trust‑based relationships with senior stakeholders and present proposals... 
    Transformation

    Salesforce

    Denver, CO
    4 days ago
  • $134.75k - $287.91k

     ...Salesforce is hiring Deployment Strategists - Strategic Builders who are...  ...as the primary customer‑facing contact, build trust‑based relationships with senior stakeholders, and present proposals...  ...change management and process transformation to maximise the benefits of... 
    Transformation

    salesforce.com, inc.

    Denver, CO
    3 days ago
  •  ...video mobility secure networks managed services data center & virtualization financial services contact center leasing cloud security cybersecurity digital transformation and digital infrastructure Business Classifications B2B... 
    Transformation

    Confidential

    Denver, CO
    2 days ago
  • $175k - $250k

     ...collective passion to create a consultancy centered on strong relationships that would...  ...Deep background with integrations and transformations of numerous types of data sources, and...  ...benefits and privileges of employment, please contact Laura Massa directly via email lmassa@... 
    Transformation
    Work at office
    Remote work
    Visa sponsorship
    Work visa
    Flexible hours

    Captech-Consulting

    Denver, CO
    10 hours ago
  •  ...trusted advisor for a strategic healthcare account. You will own the end-to-end relationship and drive transformation with digital solutions, collaborating with senior partners to accelerate growth and strengthen executive-level relationships. The role covers account... 
    Transformation

    Infosys

    Denver, CO
    1 day ago
  •  ...consultancy in AI and data analytics is seeking an Implementation Strategist in Denver. In this role, you will lead data-centric solutions using Palantir Foundry, collaborating with clients to transform conflicting workflows into structured, value-generating systems. The... 
    Transformation

    Unit8

    Denver, CO
    4 days ago
  •  ...communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every...  ...Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products... 
    Transformation
    Work at office

    Dialpad

    Denver, CO
    1 day ago
  •  ...voice assistants natural language conversational ai virtual assistant digital transformation digital health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability healthcare integrations... 
    Transformation

    Confidential

    Denver, CO
    2 days ago
  •  ...voice assistants natural language conversational ai virtual assistant digital transformation digital health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability healthcare integrations... 
    Transformation

    Confidential

    Denver, CO
    1 day ago
  •  ...end‑to‑end business processes Provide SME input across the transformation lifecycle (e.g., design, test) Support cross‑functional decision...  ...experience Experience with Billing Design, Bill Print, and Contact Center Interface Platform What’s in it for you? Competitive... 
    Transformation
    Contract work

    Bullhorn Middleware Test Company

    Denver, CO
    1 day ago
  • EY is a leading global advisory firm seeking a senior Life Sciences consultant in the US. You will lead large engagements, build innovative...  ..., and guide teams in commercial analytics, market access and transformation for pharma, biotech and medical devices. Join EY’s Life... 
    Transformation
    Flexible hours

    EY

    Denver, CO
    3 days ago
  • $80k

     ...communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every...  ...USD Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI... 
    Transformation
    Work at office
    Shift work

    Dialpad

    Denver, CO
    1 day ago
  • $89k - $148k

    Job Family : Strategy & Transformation Consulting Travel Required : Up to 10% Clearance Required...  ...Do : As a Strategy and Transformation Senior Consultant, you will facilitate...  ...and you require an accommodation, please contact Guidehouse Recruiting at (***) ***-****... 
    Transformation
    Temporary work
    Work at office
    Local area
    Flexible hours

    Guidehouse Careers

    Denver, CO
    4 days ago
  •  ...Colorado. You will define and deploy strategies to leverage digital design, delivery, management, and AI to drive enterprise-level transformation. You will work with Autodesk’s largest customers to craft Customer Success Plans, guide delivery, shape service offerings, and... 
    Transformation

    Autodesk

    Denver, CO
    4 days ago
  • $94.8k - $120k

     ...communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every...  ...benefits. Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI... 
    Transformation
    Work at office
    Shift work

    Dialpad Japan

    Denver, CO
    1 day ago
  • $139.5k - $176.25k

     ...own craft forward. Have experience in SaaS, communications, contact centers, or real‑time collaboration platforms. Have helped evolve...  ...6,250 USD. Why Join Dialpad Work at the center of the AI transformation in business communications. Build and ship agentic AI... 
    Transformation
    Work at office

    Dialpad, Inc.

    Denver, CO
    20 hours ago
  • $84k - $99k

     ...intake and escalation processes, and partnering closely with contact center operations. The ideal candidate brings strong employee...  ...someone who can hit the ground running, support organizational transformation, and help shape the future state of the claims function. Responsibilities... 
    Transformation
    Work experience placement

    Transamerica

    Denver, CO
    3 days ago
  • $121k - $201k

     ...expertise in marketing technology, customer experience, and digital transformation. As a Sr. Solutions Consultant, you will be a trusted...  ...Stay current on industry trends in mar‑tech, social media, contact center, and customer experience to inform solution strategy and... 
    Transformation
    Local area
    Remote work
    Flexible hours

    Sprinklr

    Denver, CO
    3 days ago
  • $195.2k

     ...You will lead Zoom's Customer Success transformation, converting strategy into operational capability...  ...Our structured hybrid approach is centered around our offices and remote work...  ...communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom... 
    Transformation
    Work at office
    Remote work

    Zoom

    Denver, CO
    1 day ago
  •  ...The Director of Customer Success is a senior leader responsible for building, scaling...  ...) Lead executive conversations on transformation progress and business outcomes Support...  ...enterprise SaaS platforms (Marketing, CX, or Contact Center) Executive stakeholder management and... 
    Transformation
    Local area
    Flexible hours

    Sprinklr

    Denver, CO
    1 day ago
  • $141.5k - $164.75k

     ...unify calling, messaging, meetings, and contact center on a single platform - powered by AI...  ...refining processes, and stepping in as a senior point of escalation when needed. You...  ...Dialpad Work at the center of the AI transformation in business communications Build and... 
    Transformation
    Work at office
    Remote work
    Flexible hours
    Shift work

    Dialpad, Inc.

    Denver, CO
    20 hours ago
  • $154.8k - $195.6k

     ...unify calling, messaging, meetings, and contact center on a single platform — powered by AI...  ...partner ecosystem. We're looking for a Senior Partner Technical Engineer to own the...  ...Dialpad Work at the center of the AI transformation in business communications. Build and... 
    Transformation
    Work at office
    Shift work

    Dialpad Japan

    Denver, CO
    1 day ago
  • $102.5k

    VP Of Global Business Transformation & Finance Operations Architect the future of global operations...  ...budgeting. Employment: Full-time. Contact Center Operations Generalist Architect Our...  ...-time. Salary: $135,000.00 yearly. Senior Business Analyst, Government Programs... 
    Transformation
    Hourly pay
    Full time
    Work at office
    Local area

    FTI Consulting

    Denver, CO
    1 day ago
  • $175k

     ...team. In this role, you will lead the architecture program and guide customers on technology solutions to support their digital transformation. The ideal candidate will have a Master's or Bachelor's degree plus ten years of experience in architecture, including business... 
    Transformation

    Boomi

    Denver, CO
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Contact Center Transformation Strategist. Be the first to apply!