Front Desk Agent

Hotel Murano Overview Hotel Murano is a 319‑room hotel located in Tacoma, part of the Pyramid Global Hospitality portfolio. The property offers 30,000 sq ft of meeting space across 19 versatile rooms. Benefits Full‑Time (Non‑Union) Associates Medical, Dental, Vision, Disability, & Life Insurance 401(k) Plan Paid Time Off – 14 days for the first 3 years Holidays – 7 paid holidays and 2 floating holidays Employee Room Rate Discounts Part‑Time Associates 401(k) Plan Sick Time: Accrue 1 hour for every 30 hours worked Employee Room Rate Discounts Union Associates Vacation – 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 7 years, 4 weeks after 15 years Holidays – 6 paid holidays and 1 personal day 401(k) Plan Sick Time: Accrue 1 hour for every 40 hours worked Employee Room Rate discounts Responsibilities Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking a sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain house bank Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed Qualifications High school diploma or equivalent Strong desire to make an impact on other people Outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast‑paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation $19.50 per hour Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr