Client Relationship Manager

Serve as the primary point of contact for assigned national clients Build strong client relationships, ensure satisfaction, and support long-term retention Deliver high-touch, white-glove service with a strong operational focus Develop, implement, and maintain client programs, services, SOPs, and operational best practices Act as an operations subject matter expert and collaborate cross-functionally to address client needs Lead client and cross-functional calls with clear communication, operational updates, and priority alignment Communicate operational status updates, service enhancements, and product improvements to clients Coordinate and manage resolution of critical client issues from discovery through remediation Monitor customer satisfaction and identify service deficiencies, process gaps, and operational risks Review processes and recommend improvements to efficiency, effectiveness, and client experience Ensure adherence to procedural controls, performance metrics, and reporting standards Support Cox Automotive's objective of driving client growth and retention through operational partnerships Requirements Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Finance, Communications, or a related field; equivalent combination of education and experience may be considered 6+ years of experience in client relationship management, account management, fleet operations, customer success, operations management, or a related field 3+ years of experience managing complex client relationships, national accounts, or enterprise-level customers Experience leading cross-functional initiatives and collaborating with multiple internal stakeholders Experience analyzing operational and financial data to identify trends, mitigate risks, and drive business outcomes Fleet management, transportation, automotive, logistics, or commercial services industry experience preferred Experience supporting national or multi-location clients in a B2B environment Demonstrated success developing operational processes, SOPs, and service improvement initiatives Strong proficiency with CRM platforms, reporting tools, and Microsoft Office Suite, particularly Excel and PowerPoint Project management experience and ability to manage multiple priorities in a fast-paced environment Must clear a pre-employment drug test Must currently be authorized to work in the United States for any employer without current or future sponsorship No OPT, CPT, STEM/OPT, or visa sponsorship now or in future Core Competencies Demonstrates expertise in client relationship management and operational excellence, with a strong focus on developing and implementing effective client programs and processes. Proven ability to analyze operational data, enhance service delivery, and drive client satisfaction in a B2B environment. Highest-signal resume keywords Client Relationship Management Operational Process Development Cross-Functional Collaboration Data Analysis and Reporting Project Management Hard Skills Client Relationship Management Operational Process Development Data Analysis Project Management SOP Development Performance Metrics Financial Analysis Fleet Management Logistics Management Customer Success Soft Skills Communication Problem-Solving Interpersonal Skills Customer Satisfaction Focus Adaptability Industry Keywords B2B Environment Fleet Operations Transportation Automotive Industry Logistics Commercial Services Tools & Technologies CRM Platforms Microsoft Excel Microsoft PowerPoint Reporting Tools #J-18808-Ljbffr