Family Case Manager

Job Description

Job Description

Are you someone who believes that every family deserves stability, dignity, and a real path forward? In this Family Case Manager role, you won’t just connect people to services, you’ll walk alongside families as they develop life skills and move toward long-term independence. You’ll work directly with families who have experienced homelessness and significant life challenges.

Compensation

Starting at $21.15/hour (based on experience and contract guidelines)

What You’ll Do (Your Impact)

• Serve as the primary support and advocate for families
• Conduct intakes and holistic assessments with empathy, professionalism, and cultural sensitivity
• Partner with families to co-create realistic, strengths-based service plans and actively support progress toward their goals
• Provide hands-on coaching, problem-solving, and supportive counseling to help families navigate real-life barriers and challenges
• Respond to crises with calm, sound judgment, and a trauma-informed approach
• Connect families to community resources and services and follow through to ensure access and engagement
• Maintain accurate, timely documentation that reflects both compliance standards and the story of each family’s progress

What We’re Looking For

• A strong commitment to serving families with dignity and respect
• Ability to build trust while maintaining professional boundaries
• Solid communication skills, including conflict resolution and de-escalation
• Strong organizational skills and the ability to collaborate with all stakeholders
• Emotional resilience and a grounded, solutions-focused mindset

Qualifications

• High School Diploma or GED required
• Minimum 2 years of direct case management or related experience working with disenfranchised individuals and families (including at-risk children)
• Knowledge of issues impacting formerly homeless or at-risk families, including domestic violence, substance use, mental health, and trauma
• CPI certification (or ability to obtain), CPR and First Aid certification
• Valid Driver’s License with a clean driving record

Schedule

Full-time, generally Monday–Friday during business hours
(Some evenings, weekends, and holidays required based on program needs)

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.