Field Service Support Associate

Field Service Support Associate

Location: Plant 2 – 1440 Ben Franklin Hwy Douglassville, PA 19518

Schedule: Monday–Friday | 7:00AM–3:30PM | Full-time on-site

Classification: Non-Exempt

Compensation: Competitive hourly rate range $25 - $35 per hour based on experience, skills, and market data—top-of-range compensation is reserved for candidates who demonstrate strong customer service ability, organizational skills, and ownership mindset

If you're someone who enjoys solving problems, staying organized, communicating with customers, and supporting fast-moving service operations—this role will feel like a strong fit.

At American Crane & Equipment Corporation (ACECO), we're looking for a Field Service Support Associate to help support customer communication, service coordination, proposals, and day-to-day operational support for our Industrial Crane Services team.

This is not a "sit back and wait for instructions" role—this position requires responsiveness, attention to detail, and the ability to keep multiple moving pieces organized.

You won't get lost here—your work will directly support customers, technicians, and revenue-generating service operations.

What This Role Really Is

This is a developmental service support role designed to build foundational knowledge in service operations, customer communication, proposal coordination, and technical support. You'll spend your time supporting service activity, helping customers, coordinating internally, and learning the full lifecycle of industrial field service operations.

Who Thrives Here (and Who Doesn't)

You'll do well here if you:

• Stay organized and follow through on commitments
• Communicate professionally and respond promptly
• Enjoy learning technical products and service operations
• Can balance multiple priorities without losing accuracy

This role is likely not a fit if you:

• Struggle managing details or follow-up tasks
• Prefer repetitive work with little interaction
• Need constant direction to stay productive
• Become overwhelmed in fast-paced service environments

What Success Looks Like (First 90 Days)

• Learn ACECO service workflows, systems, and communication processes
• Build confidence communicating with customers and internal teams
• Support proposals, scheduling, and service coordination with increasing independence
• Maintain accurate CRM and service documentation
• Demonstrate reliability, responsiveness, and strong follow-through

Why Join Our Team at American Crane?

• Career Growth – Development path into increased proposal and account ownership
• Hands-On Industry Exposure – Learn industrial service operations and crane systems
• Team Environment – Work closely with service, sales, and operations professionals
• Skill Development – Build experience in customer support, coordination, and technical services
• Impact – Your work directly supports customers and service execution

What You'll Do

Customer Communication & Support

• Respond to incoming service calls, emails, and customer inquiries
• Provide timely updates regarding service needs and next steps
• Support outbound customer follow-up communication
• Build professional relationships with customers and internal teams

Proposal & Order Support

• Assist with preparation of service proposals and estimates
• Support order write-ups and service documentation
• Track proposals throughout the sales cycle and maintain status updates
• Review service reports for accuracy and completeness

Service & Operations Coordination

• Assist with parts sourcing and coordination
• Support scheduling and coordination of service-related activities
• Help facilitate communication between technicians, sales, and operations teams
• Support basic project coordination and follow-up tasks

CRM & Administrative Support

• Maintain accurate records within CRM and internal systems
• Track customer interactions, proposals, and follow-up activities
• Support sales and service teams with operational and administrative needs

Learning & Development

• Develop understanding of crane products and service offerings
• Learn service support workflows and operational processes
• Progress toward ownership of smaller proposals, accounts, and customer interactions

What We're Looking For

Education

• High school diploma or GED required
• Associate's or Bachelor's degree in Business or related field preferred

Experience

• 0–2 years of experience in customer service, administrative support, or sales support preferred
• Exposure to industrial, manufacturing, or service environments preferred

Technical & Administrative Skills

• Strong verbal and written communication skills
• Basic proficiency in Microsoft Excel, Outlook, and Word
• Strong organizational and multitasking ability
• Ability to learn basic mechanical and electrical concepts
• Ability to work independently and within a team environment

Behavioral Attributes

• Strong ownership mindset and accountability
• Reliable, responsive, and detail-oriented
• Willingness to learn and grow within service operations
• Professional communication and customer service approach
• Alignment with ACECO values: Work Hard, Have Fun, and Do the Right Thing

Requirements

• Authorization to work in the United States without current or future employer sponsorship
• Ability to verify identity and employment authorization (Form I-9)
• Eligibility to access export-controlled information where applicable
• Willingness to undergo a background check in accordance with applicable laws
• Willingness to undergo a pre-employment drug screen and randomized drug testing during employment
• Ability to meet the posted work schedule and required hours
• Ability to maintain reliable attendance and punctuality
• Willingness to follow all company safety policies and procedures
• Willingness to wear appropriate PPE when in shop or service areas
• Willingness to complete required safety and compliance training
• Ability to perform essential job functions with or without reasonable accommodation
• Ability to maintain professional conduct aligned with company expectations

Additional Requirements for the Position

• Ability to sit for extended periods performing computer-based work
• Frequent typing, data entry, and communication responsibilities
• Occasional standing, walking, and movement between departments
• Ability to lift and carry up to 50 pounds when needed
• Ability to safely navigate office, shop, and service environments
• Ability to climb ladders or work at heights occasionally if required

Work Environment

• Hybrid office and operational environment
• Regular collaboration with service, sales, and operations teams
• Occasional exposure to industrial shop and field environments
• Exposure to equipment, noise, and operational activity in service areas
• Required use of PPE when entering designated operational areas

What's In It For You?

At American Crane & Equipment Corporation, we invest in people who want to learn, contribute, and build long-term careers.