Specialist - Unclaimed Property Specialist 1 (locals only)

Job Title

Project go from July until the end November and will happen in two phases:

Phase 1: Receiving emails and entering data into the unclaimed property system.

Phase 2: Answering inbound calls from customers.

Manning the Unclaimed Property Hotline

The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints and inquiries. Specific duties include:

• Managing inbound calls in a timely manner
• Following call CENTER scripts when handling different topics
• Identifying customers needs, clarify information, research every issue and providing solutions

Document Control Retrieving, classifying and organizing forms and correspondence, specific tasks include:

• Sign for incoming registered for certified mail
• Sort and Distribute mail
• Produce digital copies of documents for retention purposes
• Keep records of incoming packages
• Collect and prepare correspondence to be mailed
• Correct and forward misdirected mail
• Arrange for express delivery when needed

Data Entry

Quickly and accurately capturing information, specific tasks include:

• Transfer data from paper formats into computer files or database systems
• Type in data provided directly from customers
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested
• Sort and organize paperwork after entering data to ensure it is not lost

Hybrid Position - candidate will be required to work in office as needed.