Senior Payroll Compliance Manager - Payroll Tax Specialist, US & Canada

Senior Payroll Compliance Manager - Payroll Tax Specialist

Intuit's QuickBooks Workforce platform calculates, files, and pays payroll taxes on behalf of hundreds of thousands of small and mid-market business customers. This includes an increasingly complex and growing portfolio of tax jurisdictions each with unique filing methods, forms, payment requirements, and schedules.

The Senior Payroll Compliance Manager - Payroll Tax Specialist owns the health and accuracy of this portfolio. You will be the connective tissue between tax agencies, engineering teams, and operations responsible for detecting when requirements change, translating those changes into product actions, maintaining the source-of-truth data that the broader team relies on, and ensuring that recurring compliance obligations are executed reliably. You will not only execute within this portfolio but help design the systems and standards that make it scalable and auditable over time.

You will support payroll tax compliance work as the team's needs evolve. We are actively building toward automation and tooling that will reduce the manual burden over time, and you will be a key voice in shaping those capabilities.

Responsibilities

• Compliance Operations Design Partner with leadership to design and build the intake, tracking, and routing systems that standardize how compliance changes are identified, documented, and acted on. This role helps establish the operational foundation not just execute within it.
• Compliance Escalation Triage Serve as the primary intake point for compliance issues reported by the Tax Operations team. Diagnose root cause, prioritize, and route to the correct team for resolution. Identify patterns across issues and proactively propose systemic fixes.
• Agency Mandate Monitoring & Response Monitor agencies for changes specific to forms, filing frequencies, and filing specifications using authenticated agency portals, direct agency contact, and form comparison tools. Assess the impact of each change on QuickBooks Workforce customers and internal systems and create actionable work items.
• Requirements Documentation Write clear, technically accurate requirements for engineering teams, including file format specifications, agency contact details, go-live dates, and customer impact. Track implementation through to release and confirm go-live with the agency where needed.
• Agency Requirements Database Own and maintain the master database of all supported tax jurisdictions: filing methods, forms, amendment instructions, account ID requirements, agency contacts, and system update history. Ensure accuracy through regular review cycles, not just point-in-time updates.
• Agency Data Exchange Define and maintain the rules, file formats, and requirements that govern agency data exchange across supported jurisdictions. Evaluate and implement updates as states introduce new data feeds, expand scope, or change requirements.
• Agency Relationship Management Maintain working relationships with contacts at key tax agencies, particularly those with complex or frequently changing requirements. Serve as the compliance escalation point when agency-level notifications require direct engagement on filings, forms, or payment specifications.
• Documentation & Audit Readiness Develop and maintain compliance documentation and artifacts that support audit readiness, regulatory traceability, and shared understanding across the team. Ensure no single person holds critical institutional knowledge alone.

Working in New Ways with AI

• Explore, experiment with, and adopt AI-powered tools to enhance the breadth, depth, and scale of compliance monitoring, research, and documentation including AI-assisted inbox triage, regulatory summarization, and jurisdiction coverage expansion.
• Partner with the team to evaluate AI-generated compliance detections, applying regulatory expertise to validate and act on AI-surfaced notifications and providing feedback that improves the quality of automated monitoring over time.
• Use AI tools as a daily research partner to accelerate analysis, summarize complex agency guidance, and generate first-draft compliance documentation applying sound judgment to review, verify, and refine AI outputs before use.
• Identify recurring manual tasks that are candidates for automation, document them clearly, and partner with engineering to build durable solutions that reduce operational fragility.

Qualifications

• Proven Expertise : 3+ years of experience in payroll tax compliance, tax operations, or a closely related field ideally at a payroll service provider or financial technology company. Working knowledge of payroll tax filing requirements, including multiple deposit frequencies, reconciliation processes, and year-end filing requirements.
• Technical Acumen: Ability to read and interpret tax agency specifications (NACHA format, EFW2, agency-specific file layouts) and translate them into clear requirements for engineering teams. Familiarity with payroll tax processing systems and compliance platforms is a strong plus.
• Data-Driven and AI-First Mindset : Ability to gather, analyze, and utilize data to assess compliance status and drive decisions. Familiarity with AI/ML concepts and how to leverage them in a compliance setting. Hands-on experience using generative AI tools (such as Claude, ChatGPT, or similar) for research, writing, or workflow automation is a plus.
• Exceptional Communicator: Excellent written and verbal communication skills, with the ability to translate regulatory requirements clearly for technical and non-technical audiences alike. Comfortable writing detailed requirements, process documentation, agency correspondence, and internal status updates.
• Organized and Detail-Oriented: Strong attention to detail and the ability to manage multiple concurrent open items across many jurisdictions without missing deadlines. Comfortable working cross-functionally with engineering, product, and operations teams, often without direct authority over the timeline or outcome.
• Education: Bachelor's degree or equivalent work experience.

Preferred

• Experience with tax jurisdictions, including varying filing methods, form structures, and agency-specific requirements.
• Experience designing or improving compliance workflows, intake processes, or operational documentation standards.
• Familiarity with structured agency data exchange formats such as EFW2, NACHA, or agency-specific file specifications.
• Experience preparing compliance documentation for internal or external audits, including regulatory traceability artifacts.
• Exposure to automation tools and scripting, and an interest in reducing manual work through tooling.
• Experience partnering with engineering or product teams to translate compliance requirements into system implementations.
• Certified Payroll Professional (CPP) designation preferred.