Sr.AI Developer

Overview:

Position Title * AI Developer Position Responsibilities Local Candidate Only

Senior Developer - AI Chatbot / AI Agent

Job Summary

Responsible for designing, developing, and implementing AI-powered chatbot and AI agent solutions, with a strong focus on end-to-end conversation orchestration, enterprise integrations, and customer experience continuity. This role bridges AI capabilities with customer service workflows to deliver scalable and high-performing solutions. Key Responsibilities

• Design and develop AI chatbot and AI agent solutions aligned to business use cases and intents
• Own end-to-end conversation orchestration including decision logic and multi-step workflows
• Integrate AI solutions with enterprise systems such as D365, SAP, Genesys, and knowledge bases
• Develop APIs, middleware, and data pipelines to support AI interactions
• Implement context-aware handoffs to live agents with full conversation continuity
• Support prompt engineering, response tuning, and model interaction workflows
• Optimize performance across latency, cost, and response accuracy
• Ensure scalability, reliability, and production readiness of AI solutions
• Partner with BAs, product teams, and vendors to ensure successful implementation
• Participate in testing, debugging, and deployment across pilot and MVP phases
• Monitor system performance and continuously improve AI capabilities

Requirements

Experience

• 5+ years of software development experience
• 2-3+ years working with AI/ML or conversational AI
• Experience building AI agents or orchestration frameworks
• Strong experience integrating with enterprise systems (D365, SAP, Genesys)

• Python, JavaScript, or Java
• AI/LLM frameworks, APIs, and orchestration tools
• REST APIs and microservices architecture
• Cloud platforms (Azure, AWS, or GCP)
• RAG, vector databases, and prompt engineering

Preferred

• Experience with platforms like Kore.ai, Cognigy, Yellow.ai
• Multi-LLM orchestration experience
• Real-time chat/voice integrations (Genesys Cloud)
• DevOps, CI/CD, and monitoring tools
• Knowledge of Responsible AI and security frameworks

Skills:

D365, SAP, Genesys,APIs, middleware, and data pipelines,AI/ML