Shift Lead

Contributes to A&W® success by providing engaging, prompt service to all guests while serving quality food and beverages in a clean and comfortable environment. The shift lead is also responsible for delegating tasks and ensuring all duties are completed during their shift.

• Responsible for delegating tasks and ensuring all duties are completed during their shift.
• Makes decisions based on a guest-comes-first attitude.
• Provides quality food and beverages consistently by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guides for all products.
• Provides a clean and welcoming environment. Ensures products are stocked. Maintains restaurant cleanliness including exterior, restrooms, and dining and counter areas.
• Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure satisfaction.
• Maintains a clean and organized workstation and accurately completes duties on cleaning and maintenance checklists.
• Maintains regular and consistent attendance and punctuality. Adheres to Uniform Guidelines and complies with appearance and hygiene standards.
• Supports company sales events and promotions. Offers additional menu items to guests. Remains up- to-date with product knowledge and company communications.
• Ensures the safety of guests and Team Members by following A&W® policies and procedures, including those for cash handling and safety and security.
• Maintains positive relationships with Team Members and embraces diversity. Works with Team Members to deliver engaging guest service and complete operational tasks.
• Respects management's authority and completes other duties as assigned.

• Strong interpersonal skills
• Effectively communicate, orally and in writing with Team Members and guests
• Learn new concepts and procedures quickly
• Work in a team environment
• Develop and maintain effective working relationships with Team Members

• Able to lift up to 40 pounds.
• Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.

• Tips

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training