IT Specialist (Customer Support)

The incumbent will work within the VIP & International Operations Branch, APS-310. For additional information please view the complete OPM qualification standard for IT Specialist, please visit: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I / FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Experience providing rapid-response, high-priority IT support to senior executives in time-sensitive, mission-critical environments, ensuring uninterrupted operational capability for safety-critical. Experience administering and supporting complex enterprise IT systems, hardware, software, and networking in global, mission-critical environments requiring high availability and operational reliability. Experience leading and coordinating matrixed technical teams across multiple geographic locations to deliver consistent, high-quality support for dispersed VIP and executive users. Qualifications must be met by the closing date of this vacancy announcement. If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list. #J-18808-Ljbffr