Senior Customer Success Manager

Senior Customer Success ManagerInscribe is seeking our second entrepreneurial senior customer success manager to help drive our enterprise and strategic customer success initiatives. You will be a core member of our GTM team and collaborate closely with our customers to ensure they are successful and receive maximum value from Inscribe. You will work with teams across Inscribe to coordinate support for customers and relay feedback to the sales, product, and engineering teams. You'll be responsible for the post-sale customer lifecycle and aligning internal efforts to drive customer success. This will be a high impact role with the mandate to build a world-class customer success function from the ground up. We have ambitious goals as a company that are dependent on our customer's happiness, and in turn dependent on a strong customer success team.Responsibilities:Help lead our post-sale engagements to ensure our customers are successfulBuild close relationships with our customers to understand their needs with the goal of maximizing valueManage the onboarding and implementation process, including the design and execution of personalized plans for key enterprise accountsDrive adoption and engagement by acting as a trusted customer advisor and become an expert in fraud detection and automationProactively build pipeline, identify and close opportunities for account expansions and growthPerform quarterly business reviews with our customers to align on performance metrics, business needs, product roadmap and feedbackAct as a voice of the customer within internal team discussions. Collaborate with the product team to address customer feedback and incorporate insights into our product roadmapTriage lead on technical issues with the customer and be able to loop in appropriate team members based on the customer's needsOwn key success metrics such as retention, renewals, and account growth and report on customer health through weekly deal reviews and ad-hoc customer reviewsAbout You:5+ experience in a B2B customer success or strategic account management roleYou have exceptional relationship building and communication skillsYou are obsessed over customer needs and making customers happyYou are relentlessly resourceful in achieving your goalsA true team player and enjoy working with cross-functional teamsYou are a natural leader with an ability to rally others around a missionYou have experience coordinating multiple projects with both internal and external stakeholdersExperience in the fintech, banking or fraud spaceThe on-target earnings (OTE) for this role range from $180,000 to $200,000, with a competitive base salary and commission structure (typically a 70/30 split), plus uncapped commission and accelerators for top performance. Actual compensation will vary based on experience, skills, and internal equity considerations across the team. This role will also be hybrid - 3 times per week.Benefits:Competitive salary and meaningful equityComprehensive healthcareUnlimited vacation policy401(k) and pension plansComplete work setupMonthly wellness stipendInscribe provides equity employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type with regards to race, color, religion or religious belief, ethnic or national origin, nationality, sex, genetics, gender, gender identity, sexual orientation, disability, age, military or veteran status, disability status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy.