LensCrafters - EyeCare Advisor

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Requisition ID: 924418 Store #: 000715 LensCrafters Position: Full-Time At LensCrafters, we want every person who enters our doors to feel our passion for care. That’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees worldwide in driving the transformation of the eyewear and eye‑care industry.

GENERAL FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. The role ensures all patients receive the highest quality optometric care, delivers the store’s key performance indicators by integrating the Brand Story, and ensures flawless execution of the patient experience and seamless linkage between the doctor and retail functions. Major Duties & Responsibilities Greets customers promptly (within 30 seconds). Answers the telephone within three rings in a friendly, courteous manner. Explains all required paperwork, tests, products and services. Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies unsatisfied customers and acts quickly for resolution. Demonstrates knowledge of appointment booking, scheduling procedures and computer operation. Handles and files all patient records in an organized, efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments and properly submits invoices for payment. Operates the POS system, entering customer/patient and prescription data accurately. Collects payment per company security procedures, retaining proper change for various transaction types. Explains “One Hour” processing and expected delivery times to customers. Maintains store appearance and visual displays per company guidelines. Ensures a safe working environment for all associates and patients. Responds quickly to changes in store promotions with staff communications, graphics and point‑of‑purchase materials.

RETAIL

Demonstrates product knowledge and accurately describes features and benefits of various lenses and frames. Assists the customer in selecting frames and lenses that best suit their vision, lifestyle and budget.

DOCTOR’S OFFICE

Performs all pre‑examination testing with accuracy and attention to detail; explains measurements and answers patient questions. Provides coaching and guidance to patients on contact lens care and handling. Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed. Basic Qualifications High School graduate or equivalent. Strong customer service skills. Knowledge of current fashion trends. Strong communication and listening skills. Problem‑solving ability. Familiarity with cash registers, computers and calculators. Organizational skills. Sales skills. Strong basic math skills. Knowledge of office and store merchandise. Preferred Qualifications Previous experience in customer service, retail and/or optical. Strong interpersonal skills. Pay Range: 18.09 - 25.57 Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social status, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr LensCrafters