Clinical Secretary

Providing high-level administrative and scheduling support, the full-time remote Clinical Secretary will manage incoming calls, coordinate patient appointments, and maintain accurate patient records while ensuring excellent service to patients and providers. Key responsibilities Answers incoming calls, assesses urgency, and directs inquiries to the appropriate personnel Schedules patient appointments, resolves conflicts, and manages changes or cancellations efficiently Maintains patient records, verifies insurance information, and initiates billing processes as needed Required qualifications Four years of related work experience, with two years in a similar role, or an Associate degree with two years of experience Proficiency in EPIC or similar electronic medical record systems Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment Demonstrated excellent customer service skills and professional telephone etiquette Ability to use sound independent judgment and critical thinking in managing patient interactions