Assistant Manager, Restaurant
$50k - $67.5kSeminole Gaming
Job Opportunity At Hard Rock Casino Rockford
The incumbent in this position supports the Manager - Food & Beverage by overseeing daily operations, leading staff, ensuring exceptional guest experiences, managing inventory and costs, and maintaining compliance—all while helping drive service quality and revenue.
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Create an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and act as a mentor to team members to provide superior guest service.
- Work area at scheduled times, ensuring outlets are fully prepared for operation, as well as ensuring cleanliness and security of company assets.
- Maintain administrative functions, such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
- Assist in monitoring department budget to ensure efficient use of labor and other resources to achieve effective operation of the department.
- Monitor guest service and satisfaction by interviewing guests and by observing food and beverage ratings to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
- Resolve guest concerns or complaints to maintain positive guest relations.
- Inspect food outlets daily to ensure a safe work environment, that equipment is operating properly, and that sufficient supplies are on hand to achieve smooth operation of the department.
- Assist with hiring and onboarding.
- Attend and participate in meetings, completing follow-up as assigned.
- Step in as acting manager when needed.
- Perform work regularly and predictably.
- Attend seminars when needed.
- Other duties as assigned.
Education and/or experience may be interchangeable on a year for year basis
- High School Diploma, or equivalent.
- Four (4) years food & beverage or hospitality experience,
- Minimum of two years' Food and Beverage supervisory experience; or a Bachelor's degree in related field.
Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
Must successfully pass background check.
Must be at least twenty-one (21) years of age.
Must be able to work nights, holidays and weekends, as well as flexible shifts and/or unusual hours.
Pay Range: $50,000 - $67,500
$55k - $65k
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