Assistant Manager, Restaurant

Job Opportunity At Hard Rock Casino Rockford

The incumbent in this position supports the Manager - Food & Beverage by overseeing daily operations, leading staff, ensuring exceptional guest experiences, managing inventory and costs, and maintaining compliance—all while helping drive service quality and revenue.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Create an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and act as a mentor to team members to provide superior guest service.
• Work area at scheduled times, ensuring outlets are fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintain administrative functions, such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assist in monitoring department budget to ensure efficient use of labor and other resources to achieve effective operation of the department.
• Monitor guest service and satisfaction by interviewing guests and by observing food and beverage ratings to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolve guest concerns or complaints to maintain positive guest relations.
• Inspect food outlets daily to ensure a safe work environment, that equipment is operating properly, and that sufficient supplies are on hand to achieve smooth operation of the department.
• Assist with hiring and onboarding.
• Attend and participate in meetings, completing follow-up as assigned.
• Step in as acting manager when needed.
• Perform work regularly and predictably.
• Attend seminars when needed.
• Other duties as assigned.

Education and/or experience may be interchangeable on a year for year basis

• High School Diploma, or equivalent.
• Four (4) years food & beverage or hospitality experience,
• Minimum of two years' Food and Beverage supervisory experience; or a Bachelor's degree in related field.

Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.

Must successfully pass background check.

Must be at least twenty-one (21) years of age.

Must be able to work nights, holidays and weekends, as well as flexible shifts and/or unusual hours.

Pay Range: $50,000 - $67,500