Tax Experienced Manager, Private Client & Family Office Services

Tax Experienced Manager, Private Client & Family Office Services

The Tax Experienced Manager, Private Client & Family Office Services (PCS-FOS) manages the full-life cycle of all assigned finance and accounting outsource engagements. Responsibilities include proposal development, staff assignment and oversight, final work product review and overall portfolio financial performance. In addition, the PCS-FOS Experienced Manager is responsible for client relationship management including regularly meeting with the client and assigned staff, reporting financial information and making financial management recommendations, timely billing and resolution of client issues. In this role, PCS-FOS Experienced Manager is charged with applying knowledge to understand potential tax issues, and recognizing, communicating potential risks and potential changes in the tax policy and making top-level decisions regarding filing, preparation and resolution of questions from federal / state agencies. In addition, the PCS-FOS Experienced Manager will be critical member of the office / region leadership team and actively participate in the marketing, networking and business development within an area of expertise and specialization while maintaining client relationships and acting as the primary contact for complex questions.

Client Service Delivery:

• Manages the full-life cycle of all assigned engagements by providing technical expertise in all areas within the finance and accounting function
• Understands the technology packages clients are using to support their accounting/finance functions; can describe the major functions each system performs, and knows how the system performs those functions
• Facilitates effective discovery meetings with clients; uses open ended questions to identify what their objectives are, what financial information they value for management/decision making and why, as well creating a map of their current internal finance and accounting structure
• Designs integrated solutions that respond to the specific situation; knows BDO well enough internally to identify when services outside of PCS-FOS should be included and describes what these services achieve and how they operate; outlines the solution in a concise document and vets it internally with their leaders and other BDO stakeholders
• Accurately determines the cost of building a client solution; can calculate the benefit to a client in dollar terms of the solution, using the pricing process
• Works with Senior Managers to learn to formulate recommendations to client leadership on technical accounting issues, financial accounting policies and procedures and financial management issues
• Periodically reviews solutions with their clients to determine if it is still the right solution for the current state of the business and recommends appropriate changes
• Learns to manage conflict; proactively engages senior leadership when conflict arises
• Learns to support the client through business changes and helps to develop and execute the change management plan
• Gathers information necessary from the client to execute on engagements
• Understands tax planning considerations/concepts for various business entities; comprehends the information presented on different tax return forms, analyzes this information to draw conclusions and have an intelligent conversation with clients helping clients navigate business decisions and their potential financial and tax implications

Business Development:

• Learns business development strategies and service offerings targeted for various industries
• Recommends and designs solutions for clients
• Learns to evaluate clients for acceptance (e.g. general risk matters, regulations that affect our work, international business, background checks, etc.), and develops statements of work based on solutions they have proposed, with support from leadership
• Develops exposure to industry teams and business development resources
• Listens for and identifies new opportunities with existing clients, and communicates those potential opportunities to leadership
• Initiates conversation of the Advisory service offerings, as well as the broader firm, to a client, prospect, or contact
• Understands and articulates PCS-FOS's value proposition and understands the target market/client profile

Developing Others:

• Identifies staff needs to develop analytics and forecasting skills at a level where they are capable of interpreting financial results, recognizing trends and gaining insights into business performance improvements
• Participates in recruiting efforts for Associates and Senior Associates and assists with the new employee on-boarding process
• Serves as a resource for Associates and Senior Associates, while developing an in-depth knowledge and understanding of finance and accounting functions, technology for supporting these functions and how tax planning can differ by industry and business structure

Project Management:

• Creates a work plan following best practices of project management (breaking down projects into phases and tasks, estimating time/budget, setting milestones, managing dependencies, and measuring and reviewing progress)
• Bills engagements in a timely and effective manner, appropriate to the client's situation and the state of the work; contributes to economic management matters such as forecasting and monitoring/managing to key metrics
• Learns to scope a new project and construct a fee estimate/budget that considers all appropriate details, including, but not limited to: architecting, designing and planning/estimating a tailored client solution; identifies resource requirements and develops transition plans and estimates appropriate margins for the client engagement and the overall picture of the client relationship
• Oversees client satisfaction with quality of work products, assigned staff, and engagement performance
• Ensures clients are billed timely in accordance with the SOW and follows PSC-FOS billing and collections best practices; works with team to resolve any client billing issues

Tax Related Duties:

• Research
• Identifies when research is needed; clearly and concisely frames issues to be researched; and clearly and concisely reports the analysis
• Identifies complex issues to be researched by engagement team and provides research methodology for efficient research process
• Trains managers / staff on research skills and helps to appropriately frame tax issues for analysis
• Involves firm specialists, as appropriate
• Strategy Development
• Introduces and develops new or improved ideas to improve the position of clients, the Firm, or Firm personnel, e.g., by reducing taxes or expenses or providing non-tax benefits.
• Consistently makes suggestions as to how previous work products or approaches can be improved
• May present complex strategies to clients and prospective clients

Other Duties:

• Travels up to 20% of the time
• Other duties as required

Supervisory Responsibilities:

• Supervises associates and senior associates on all projects
• Reviews work prepared by associates and senior associates and provide review comments
• Trains Associates and Seniors how to use all current software tools
• May act as a Career Advisor to associates and senior associates
• Schedules and manages workload of associates and senior associates
• Provides verbal and written performance feedback to associates and senior associates.

Qualifications, Knowledge, Skills and Abilities:

Education:

• One of the following is required:
• Bachelor's degree, focus in Accounting or Finance, preferred AND seven (7) or more years of experience performing general accounting transactions and functions, required; OR
• Nine (9) or more years performing general accounting transactions and functions with some supervisory and consultative or business advisory experience without a degree, required
• MBA or other relevant advanced degree (Masters in Accountancy), preferred

Experience:

• Three (3) or more years of supervisory experience, preferred
• Experience working with outsourced and/or delivery center operations, preferred
• Consultative or business advisory experience, preferred

License/Certifications:

• CPA certification, preferred

Software:

• Proficient in the use of Microsoft Office Suite, specifically Excel, Word, and PowerPoint, required Experience utilizing industry standard accounting software and BDODrive platform software such as Intuit's QuickBooks Online (QBO), Microsoft NAV and Bill.com, preferred
• Prior experience utilizing industry recognized accounting research tools, preferred
• SEI Archway and Qvinchi, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities: