IT Support Tech - New Grad

IT Support Tech - New Grad page is loaded## IT Support Tech - New Gradlocations: Charter Manufacturing Company, Inc - Mequon, WItime type: Full timeposted on: Posted 7 Days Agojob requisition id: R07601## Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!### **Why This Role Matters**In this hands‐on role, you’ll be a key technology partner supporting both **IT and Manufacturing Execution Systems (MES)** in a fast‐paced manufacturing environment. You’ll help ensure our hardware, software, and production systems run smoothly so employees can focus on what they do best. This position offers strong exposure to **IT/OT systems**, meaningful user interaction, and opportunities to contribute to continuous improvement projects.## **What You’ll Do*** Serve as the **first point of contact** for end‐user IT and MES support, providing Level 1 and 2 assistance.* Receive, prioritize, document, and resolve incoming system and application requests in a timely and customer‐focused manner.* Support employees throughout their technology journey so they can effectively perform their roles.* Perform hands‐on desktop support including installing, configuring, and upgrading hardware and software.* Support enterprise applications such as **Email, Intranet, ERP, and MES systems**.* Create, manage, and administer user accounts and access.* Monitor IT and MES system performance to identify issues and opportunities for improvement.* Document solutions, maintain a knowledge base, and identify trends to proactively prevent future issues.* Participate in **IT/OT projects and process improvement initiatives**.* Maintain reporting environments and support data reliability.* Stay current with evolving technologies and best practices.* Follow Environmental, Quality, and Safety Management System requirements.## **What You Bring**### **Required Qualifications*** Associate degree in Computer Science or a related field, or an equivalent combination of education and experience.* Experience supporting enterprise applications such as email, ERP, and intranet systems.* Strong ability to **prioritize and manage multiple requests** in a high‐demand environment.* Proven analytical and problem‐solving skills.* Excellent communication and customer service skills, with the ability to work effectively across all levels of the organization.* Ability to explain technical concepts clearly to non‐technical users.### **Preferred Qualifications*** Bachelor’s degree in Computer Science or related field with 2+ years of IT experience.* Microsoft, A+, or similar technical certifications.* Experience supporting **Oracle**, **Active Directory**, **Microsoft Teams**, and **Microsoft Intune**.* Experience in a **manufacturing or high‐demand operational environment**.* Familiarity with Microsoft SQL database monitoring.* Experience in a client‐server environment.* Strong knowledge of PCs, peripherals, networked printers, LAN interfaces, and thin‐client environments.* Hands‐on support experience with **Windows OS, Microsoft Office Suite, RDP**, and related tools.* Report writing and reporting system support experience.## **What We Offer*** A collaborative team environment with strong cross‐functional exposure.* Hands‐on experience supporting both **business and manufacturing systems**.* Opportunities to build technical depth in IT, MES, and OT environments.* A role where your work directly enables production, safety, and business success.* Ongoing learning and development in a growing, technology‐driven organization.We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO). #J-18808-Ljbffr Charter Automotive