ServiceNow Architect

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About Us

Latitude is a growing Service‑Disabled Veteran‑Owned (SDVOSB) company within the federal sector. We have extensive experience working with federal clients across multiple agencies. We prioritize a remote work‑from‑home culture to ensure a healthy work‑to‑life balance, automate the mundane, invest in employee growth, and innovate solutions that break barriers in technology and government.

What You’ll Be Doing

• Serve as the lead ServiceNow Architect, providing technical leadership and expertise in designing, implementing, and optimizing ServiceNow solutions.
• Architect and deliver scalable, high‑performing ServiceNow solutions tailored to meet client requirements, with a focus on Human Resources (HR) workflows.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical designs and implementation plans.
• Lead the development and deployment of ServiceNow modules, ensuring alignment with best practices and organizational goals.
• Provide guidance and mentorship to development teams, ensuring adherence to architectural standards and quality assurance processes.
• Oversee the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability.
• Develop and maintain technical documentation, including architecture diagrams, design specifications, and implementation guides.
• Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement.
• Support pre‑sales activities by providing technical expertise, solution demonstrations, and effort estimations.

Must Have

• Certified Technical Architect (CTA) certification.
• Certified Implementation Specialist (CIS) – Human Resources (HR) certification.
• 15+ years of experience in IT, with at least 10 years of hands‑on experience in ServiceNow architecture, design, and implementation.
• Proven expertise in designing and implementing ServiceNow HR Service Delivery (HRSD) solutions.
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, and custom application development.
• Experience with ServiceNow integrations using REST, SOAP, and other APIs.
• Strong analytical and problem‑solving skills, with the ability to design innovative solutions to complex challenges.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Experience leading technical teams and managing large‑scale ServiceNow implementations.
• Existing Public Trust Clearance or Ability to Obtain an NIH Badge.

Nice to Have

• Advanced certifications in ServiceNow, such as Certified Application Developer (CAD) or additional CIS certifications.
• Experience with federal government clients or public sector environments.
• Familiarity with ITIL best practices and frameworks.
• Experience with Agile or DevOps methodologies.

Clearance

• Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information.

Citizenship

• Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.

Employee Benefits

• Medical, Vision, Dental
• Paid Vacation & Sick Time
• Paid Federal Holidays
• 401k Plan with 100% Company Matching
• Employer Paid Life Insurance
• Continued Education Assistance
• Employee Assistance Program (EAP)
• Commuter Benefits Program
• Health Savings Account (HSA)
• Caregiver Support Program
• Adoption Assistance Program

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Design, Art/Creative, and Information Technology

Industries

IT Services and IT Consulting

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