East Clinician Field Mentor - NP/PA

Clinician Field Mentor

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Clinician Field Mentor is an exciting opportunity for seasoned clinicians to grow into an expanded role, serving as a mentor and champion for Signify Health clinicians, as well as continuing meaningful work connecting with health plan members.

The Clinician Field Mentor completes In Home Evaluations (IHEs) and other associated visits for up to 80% of their week, and 20% of their time serves as a peer mentor to other clinicians. The ideal candidate will have demonstrated high quality, efficient care with high member satisfaction scores to be considered for this role. This role is responsible for providing dedicated guidance to new hire clinicians during their first 90 days and offering 1:1 support to active clinicians. This role is the first line of support for non-urgent clinical inquiries, and if needed, escalates clinical and/or operational issues to Clinical Leaders and Operations Managers respectively. This role will also serve as an early adopter for new diagnostic and preventive services as well as clinical workflow changes.

This role will report to our Operations Manager with a dotted line to the Clinical Success team.

What will you do?

• Complete In-home Visits

  • Perform IHEs, Focused Visits as well as Video Visits, exemplifying the highest standards of Signify Health key performance indicators and metrics (includes operational, clinical, and member experience KPIs).

  • Test new Diagnostic & Preventive Services (DPS) and clinical workflow changes and provide feedback.

  • Provide 40 hours of availability weekly, consistently providing 128+ capacity units per month, and reserving one assigned day/week for coaching and mentorship activities (may include ridealong and job shadow visits during field days as well)

  • Execute a strong visit completion rate, consistently pacing 88+ completed visits per month

• New Clinician Mentorship

  • Provide dedicated guidance in the first 90 days to new hire clinicians to help them acclimate to Signify Health and navigate available resources.

  • Facilitate virtual and in-person shadowing opportunities for new clinicians to observe and learn.

  • Provide best practice tips to new clinicians on clinical workflows, DPS, etc.

• Active Clinician Mentorship

  • Offer Group Support to active clinicians on new features/DPS/updates of a clinical nature as well as areas of opportunity if noted in prospective monitoring of a clinical nature through webinars and/or office hours

  • Offer real-time support to in-field clinicians, using a variety of company-identified outlets to facilitate prompt outreach

  • Serves as first line of response for clinical inquiries before escalating to Clinical Leader (CL)

• Other role expectations and requirements:

  • Meets regularly with Clinical Leaders (CL/CNL) for support and training

  • Consistently engage with regular manager, team and clinical meetings. May attend special events, as needed

  • Available to provide mentoring and coaching support including rotating evenings and weekends, as assigned

  • Maintains training, affiliation, and compliance with Video Visit requirements, regular training required

  • Maintains training and complete all diagnostic and preventive service (DPS) products as directed (regular training required)

  • Maintains all required supplies and associated diagnostic equipment related to DPS offerings

  • Be flexible to travel in-region and locally, as dictated by business needs

  • Accommodate field observations and/or "ridealong" experiences, as requested (both during in-field days and dedicated support days, as needed)

We are looking for someone with:

• Ability to:

  • Effectively inspire, motivate, and mentor peers

  • Share leading practices, tips, and tricks from first-hand experiences

• Understanding of:

  • How to manage inquiries and escalate performance issues to leadership

  • How to uphold high-quality member care across teams

• Experience with:

  • Completing IHEs successfully, as defined by Signify Health operational, clinical, and member experience KPIs

  • Mentoring teams and providing 1:1 professional and personal support

  • Signify IHE tools and processes

  • Developing and presenting group presentations

• Required: Clinical background and State Licensure (e.g., MD/DO, NP/PA)

• Preferred: Multi-state licensure

• Preferred: 5-7 years of clinical experience, with a strong background in primary care, chronic disease management, or related field

• Required: Minimum 6 months - 1+ year(s) of experience as a high-performing Signify Health Clinician

• Required: Ability to sit, stand, bend, reach, push, pull and lift up to 20 pounds of supplies (including, but not limited to, iPad, medical supplies and scale)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$95,738.00 - $206,206.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.