Customer Success Specialist

SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.

SierTeK Ltd. is seeking an AFSIM Trainer (Customer Success Specialist) to support a part-time opportunity at Wright Patterson AFB.

Position Overview Section

We are seeking an experienced AFSIM Trainer / Customer Success Specialist to support user adoption, training, and engagement for Modeling, Simulation, and Operations (MMO) products and services. This role serves as a subject matter expert and customer advocate, helping users successfully leverage AFSIM capabilities through onboarding, training, learning events, and continuous improvement of support resources. The ideal candidate is an active AFSIM user with hands-on experience training others and developing instructional content for both beginner and advanced users.

Essential Job Functions

User Onboarding

• Develop and maintain onboarding materials designed to orient new and prospective users to MMO products and services.
• Create training content that introduces core product features, workflows, and best practices.
• Educate users on support processes, issue reporting procedures, and available assistance channels.

User Engagement and Customer Success

• Collect, analyze, and document user feedback regarding the effectiveness of training, support products, and services.
• Identify opportunities to improve user experience, training effectiveness, and customer satisfaction.
• Recommend enhancements and additional investments based on user needs and feedback trends.

Learning Content Development

• Design, develop, and maintain self-paced and instructor-led training materials.
• Ensure training resources remain current, accurate, and aligned with product updates.
• Integrate learning materials with documentation, knowledge bases, and other support resources.
• Review existing content regularly and identify outdated, redundant, or obsolete information.

Training Delivery

• Plan and conduct virtual and in-person learning events for beginner and intermediate users.
• Develop and deliver specialized training sessions focused on advanced or domain-specific AFSIM applications.
• Demonstrate effective application usage, workflows, and industry best practices.
• Provide hands-on instruction and practical exercises to enhance user proficiency.

Knowledge Management

• Maintain comprehensive training resources and user support information.
• Ensure training materials are organized, accessible, and aligned with current product capabilities.
• Support continuous improvement initiatives for learning and support programs.

Qualifications

Minimum Position Requirements

• Active, day-to-day user of AFSIM.
• Demonstrated experience using AFSIM in an operational, analytical, modeling, or simulation environment.
• Proven ability to train, mentor, and support users of varying skill levels.
• Experience developing instructional materials, user guides, presentations, or online learning content.
• Strong verbal and written communication skills.
• Ability to present technical concepts clearly to both technical and non-technical audiences.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience delivering virtual and in-person technical training programs.
• Experience developing e-learning or self-paced training materials.
• Familiarity with customer success, user engagement, or technical support functions.
• Experience maintaining knowledge bases, documentation repositories, or learning management systems.
• Background in modeling and simulation, defense analysis, operational research, or military applications.

SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.