Collections Specialist

Collections Specialist

The Collections Specialist is responsible for managing a portfolio of customer accounts while supporting accounts receivable and collections activities. This role focuses on reducing outstanding receivables, resolving payment issues, maintaining positive customer relationships, and collaborating with internal teams to improve collection performance and cash flow.

Key Responsibilities

• Manage an assigned portfolio of customer accounts and prioritize collection activities.
• Analyze accounts receivable balances to identify trends, payment issues, and collection opportunities.
• Develop and execute weekly customer outreach plans.
• Document collection activities and provide status updates.
• Partner with internal departments to resolve account discrepancies and negotiate payment resolutions.
• Perform core Accounts Receivable functions, including:
• Account reconciliations
• Credit holds and releases
• Customer statements
• Dunning activities
• Bad debt recommendations
• Investigate and resolve customer disputes, including:
• Short payments
• Chargebacks
• Credit memos
• Payment discrepancies
• Respond to customer inquiries regarding account balances and payment status.
• Maintain accurate customer account records and documentation.
• Communicate professionally with internal departments and external customers.
• Work independently while contributing to team objectives.

Required Qualifications

• Minimum of 2 years of Accounts Receivable experience.
• Working knowledge of Accounts Receivable processes, including:
• Invoicing
• Aging reports
• Cash application
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic to intermediate Microsoft Excel skills, including data entry and formulas.
• Ability to work both independently and collaboratively.

Preferred Qualifications

• 1+ year of credit and collections experience.
• Bachelor's degree in Accounting, Finance, Business, or a related field (or equivalent experience).
• Experience using JD Edwards (JDE) Accounts Receivable.
• Experience with Pivot Tables and Excel data analysis.

Preferred Skills

• Accounts Receivable
• Collections
• Credit & Collections
• Account Reconciliation
• Cash Application
• Customer Account Management
• Aging Reports
• Credit Holds
• Credit Releases
• Chargebacks
• Short Pays
• Credit Memos
• Payment Dispute Resolution
• Bad Debt Analysis
• JD Edwards (JDE)
• Microsoft Excel
• Customer Service
• Negotiation
• Problem Solving
• Communication

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.