Product Designer

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to . THE ROLE We're building Zeta Developer Platform , our next-generation Marketing Operating System, and we need a Senior Product Designer who will be instrumental to its success. This role is a pillar position that bridges design and engineering to create the core foundation of the Agentic Application Framework that will fuel our Zeta Developer Platform experience. You'll partner with our design system team, inform Model Context Protocol (MCP) improvements, and build the foundation—then scale—our Agentic and Vertical Apps infrastructure. You'll join at a pivotal moment where we're raising the bar on quality, speed, and innovation. We're looking for someone who can challenge us in the best way: bringing strong skills in AI, visual design, UX, motion, and coding to push our thinking forward and help us achieve what hasn't been done before. This is a foundational role for a product that will define our company's future. You won't just be designing features—you'll be architecting how AI-powered apps are built across the entire platform. You're building the foundation, not a feature: Designing the Agentic Apps Framework that powers Zeta Developer Platform end to end AI is core to the product, not an experiment: You'll ship real, production-grade agentic experiences customers rely on every day Design has real leverage here: Your systems, patterns, and processes will enable teams across the company to move faster without sacrificing quality True ownership: Help set standards, define best practices, and shape what "great" looks like as the platform scales Compounding impact: The work you do will influence how apps are built, how teams collaborate, and how Zeta Developer Platform evolves THE TEAM We're evolving how we work to reach the next level: Vision over hand-holding leads to more creativity and innovation Empowerment and delegation leads to more accountability and ownership Strategy and clarity means less management, more impact Challenge and growth creates better outcomes through healthy debate We value people who bring ideas on what we should stop doing, start doing, or change to elevate our team. RESPONSIBILITIES Build the Foundation of Agentic & Vertical Apps Own and evolve our Agentic & Vertical Apps experiences in Figma, manage and improve the App Creation Process, and provide quality oversight to guide others who are new to the process. You'll create the systematic foundation that enables consistency, scalability, and exceptional quality across our entire product ecosystem. Partner Closely with Product & Engineering to Shape Apps Work as a core triad partner with Product Management and Engineering to define strategy, scope, and execution—translating complex requirements and technical constraints into clear, intuitive agentic experiences. Iterate and improve on Agentic App concepts to deliver on unique customer use cases. Advance AI-Driven Design Patterns & Model Context Experiences: Inform and evolve Model Context Protocol (MCP) patterns, AI interaction models, and agent behaviors—helping define how users understand, trust, and collaborate with intelligent systems inside a marketing operating system. Raise the Bar on Craft, Motion, and Interaction Quality: Lead by example through strong visual design, interaction design, motion, and prototyping—setting a new quality bar for speed, clarity, and polish across AI-powered workflows and tools. Influence, Mentor, and Scale Design Impact: Act as a force multiplier for the design team by mentoring designers, reviewing work, and challenging assumptions—while creating the systems, interfaces, and processes that enable the company to scale high-quality Agentic Apps with speed, consistency, and confidence. REQUIREMENTS 7–10+ years of product design experience, with meaningful time spent on complex platforms, systems, or tools (B2B, SaaS, or AI-driven products strongly preferred) Demonstrated experience leading foundational or platform-level design work that scales across teams, products, or workflows Hands-on experience designing and shipping AI-powered features, workflows, or systems Proven track record of partnering closely with Product and Engineering in fast-paced environments Experience mentoring designers, influencing standards, and shaping how design work scales—without needing formal management responsibility Core Skills AI & Agentic Design Fluency: Strong understanding of AI-powered workflows, agentic systems, and emerging interaction patterns, with hands-on experience using AI tools to inform, accelerate, and enhance product design. Comfortable designing experiences shaped by models, context, and automation—not just static interfaces. Systems & Platform Design Expertise: Proven ability to design scalable systems, frameworks, and interfaces that support consistency, flexibility, and speed across complex product ecosystems. Deep experience working in Figma with structured libraries, reusable patterns, and scalable design foundations. End-to-End Product Design Craft: Excellence across UX, visual design, interaction design, and motion, with the ability to design sophisticated workflows that feel intuitive, human, and high-quality—especially in technically complex environments. Strong Product Thinking: Can clearly articulate problem → user job → system behavior → outcome. Comfortable designing flows where intent matters more than screens. Knows when not to add UI. Motion & Micro-Interaction Design: Strong understanding of animation as UX, not decoration. Uses motion to explain system state changes, communicate AI progress and confidence, and reduce perceived latency. Designs micro-interactions for loading → ready, generating → refining, and success/failure/partial results. Motion should make the system feel alive, responsive, and understandable—especially when AI is working in the background. Technical Collaboration & Prototyping: Strong comfort partnering with engineers, understanding technical constraints, and using prototyping (low- and high-fidelity, coded or no-code) to explore, validate, and communicate complex ideas. Design Leadership Without Authority: Ability to influence outcomes through clarity, critique, documentation, and example-setting—raising the bar for quality and consistency across teams without relying on formal management. Mindset & Approach High Autonomy: Does not need step-by-step direction. Can take a fuzzy problem and drive it to clarity. Comfortable owning an area end-to-end. Strong Judgment: Knows what's important vs. what's nice. Can say "this doesn't need design" or "this isn't worth solving yet." Optimizes for impact, not aesthetics. Clear Communicator: Explains thinking simply to PMs, Engineering, and Leadership. Writes clear rationale, not just design artifacts. Can disagree without being defensive. Comfort with Ambiguity: Does not freeze when requirements are incomplete. Enjoys shaping the problem space, not just executing tickets. Can operate before things are fully defined. Ownership & Accountability: Treats the product like theirs. Follows through. Cares about outcomes, not just delivery. AI-Forward & Curious: Actively experiments with AI tools, workflows, and emerging technologies, and brings that learning back to the team. Quality Advocate with Pragmatic Judgment: Cares deeply about craft and polish while understanding that perfect is the enemy of good. Knows when to push for excellence and when to ship, learn, and iterate. Design & Systems Tools Figma (expert level): Deep experience with scalable component architecture, variants, auto-layout, design tokens, and shared libraries Rive, FigJam, Figma Slides AI-Native Design Tools Hands-on, regular use of AI tools such as ChatGPT, Claude, or similar LLMs as part of your design workflow—for ideation, exploration, synthesis, critique, and system thinking AI-Assisted Build & Prototyping Comfort using tools like Cursor, Bolt, Lovable, Claude Code, or similar to prototype and experiment on AI-enabled experiences Familiarity with Storybook, React/Next.js Motion & Interaction Experience with Rive, Motion.dev, Framer Motion, GSAP, or D3 to design micro-animations and stateful interactions that communicate system behavior and progress Prototyping Strong comfort with Figma Prototypes, Framer, ProtoPie, or similar to explore behavior, timing, and interaction Technical Fluency Working knowledge of HTML, CSS, and modern frontend concepts, with the ability to read code, collaborate deeply with engineers, and understand implementation tradeoffs Collaboration Comfort with modern product development workflows: GitHub, Jira, Linear, Notion, Slack, Confluence Model Context Protocol (MCP) Familiarity with MCP concepts, including how context, memory, tools, and agents influence system behavior and user experience BENEFITS & PERKS Unlimited PTO Excellent medical, dental, and vision coverage Employee Equity Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $160,000 - $180,000 depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: ZETA IN THE NEWS! #LI-ND1 #LI-remote