Operations Associate

Job Description

THE DEPARTMENT:
Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department.

POSITION SUMMARY:
The Operations Associate processes replenishment orders representing daily sales activity at all stores, via the creation of pick tickets, transfers and shipping manifests. The incumbent also re-stocks and maintains the merchandise vault inventory. Typical relationships include working with Merchandise staff and Inventory Control department to solve shipment and inventory problems.

PRINCIPAL ACCOUNTABILITIES:

• Pick and consolidate daily replenishment orders for all stores and audit shipping manifest documentation.
• Receive and audit store to warehouse transfers, repairs and advertising merchandise to re-stock primary bins.
• Audit and verify the accuracy of merchandise processed in the Quality Assurance department.
• Create putaway documents and physically re-stock merchandise vault.
• Maintain a high degree of inventory integrity by performing cycle count and semi-annual inventories.
• Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.

SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.


QUALIFICATIONS:

• High school diploma.
• One to three years jewelry merchandise or distribution experience preferred.
• Basic PC and clerical skills, and strong communication and organizational skills required.
• Ability to be very accurate and detail-oriented and to meet deadlines required.
• Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

COMPETENCIES:
Analytical Thinking, Customer Service Orientation, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation