Resettlement Specialist- 2025782

Position Summary The Resettlement (Preferred Communities) Specialist provides intensive case management services to newly arrived refugees with acute vulnerabilities, including significant medical conditions, through the Preferred Communities (PC) program. This position is a 40‑hour/week role which assists refugees and other eligible immigrants to achieve self‑sufficiency within a 12‑month period. This is a grant‑funded position through the Office of Refugee Resettlement. This is a hybrid role: 4 days onsite and 1 day work from home. Responsibilities This role is responsible for supervising interns and associate level support team members and includes responsibilities consistent with supervising employees, including monitoring daily work activities, tracking and approving timesheets and time off, monitoring performance, documenting performance concerns, and entering staff promotions, transitions, and separations in HRIS within required time frames. Managers are also expected to lead staff in a manner consistent with World Relief’s Christian values, including praying with staff, leading devotionals, and fostering a Christian environment. Provide intensive case management services to a caseload of 20‑25 refugees, SIVs, and other Office of Refugee Resettlement eligible individuals. Create and implement individualized Self‑Sufficiency Plans in collaboration with clients enrolled in the PC program. Assist clients in independently navigating the U.S. medical system to manage acute health conditions. Coordinate appointments and referrals for clients, including medical and mental health appointments, social services, and other community referrals. Provide extended coaching and orientation for clients on topics identified as obstacles to integration, including mental and physical health, financial management, parenting, and family wellness. Maintain accurate and up‑to‑date records, including case notes, case files, budgets, and reports. Collaborate with community partners to connect clients to needed services and opportunities in the Triangle area, and develop new referral opportunities for WRD clients. Facilitate mental health support groups using the Pathways to Wellness group curriculum. Collaborate with other WRD client service staff to provide holistic services that maximize all core offerings available to clients. Maintain open, ongoing communication with staff, volunteers, and community partners on behalf of clients in accordance with individual self‑sufficiency plans while honoring confidentiality. Supervise and mentor the equivalent of one full‑time intern each semester. Participate in onboarding of new PC staff. Qualifications Mature and personal Christian faith. Committed to the mission, vision, and values of World Relief. Desire to serve and empower the Church to impact vulnerable communities. Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity and the National Association of Evangelicals’ “For the Health of the Nation” document. Valid driver’s license, access to a reliable vehicle, and ability to pass MVR standards. At least 2 years of case management experience with vulnerable populations. Demonstrated ability to engage in culturally appropriate and humble services with an ethnically, religiously, and linguistically diverse population. Ability to prioritize, multi‑task, and organize in a fast‑paced and fluid environment. Ability to work with individuals from culturally and linguistically diverse backgrounds. Flexible schedule for occasional work during early mornings, late evenings, or weekends. Bi‑lingual in client language. Strong commitment to the mission, vision, and values of World Relief, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964. Benefits World Relief offers a competitive benefits package and employee discount program for full‑time, regular employees. World Relief is honored to be recognized with the Gold‑level Cigna Healthy Workforce Designation for exceeding the core components of our well‑being program, including leadership and culture, program foundations and execution, and whole person health. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. #J-18808-Ljbffr Wr