Global CX & Service Strategy Product Lead

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TikTok Shop is seeking a Head of Customer Experience, Service Strategy & Products in Los Angeles. You will define the global customer experience vision and own the strategy and roadmap for experience products across help centers, self-service, and proactive communications.

You will lead cross-functional initiatives with Engineering, Design, Data, Operations, Policy, and regional teams to drive scalable experiences, build metrics, and create a high-performing team focused on customer outcomes.

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Vacancy posted 11 hours ago

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