Collections Specialist

We are seeking a detail-oriented and proactive Collections Specialist to support the management of outstanding receivables within a professional services environment. This role partners closely with internal stakeholders to drive effective collection strategies, improve cash flow, and maintain strong client relationships. The ideal candidate is organized, confident, and comfortable working in a fast-paced, deadline-driven setting. This position follows a hybrid schedule, requiring approximately 60% in-office presence and allowing 40% remote work. Responsibilities Support the recovery of overdue accounts by tracking, monitoring, and following up on outstanding balances Compile, analyze, and review periodic collections reports to identify trends and opportunities for improvement Prepare and maintain documentation to support collection activities and account resolution efforts Build collaborative working relationships with billing professionals to help manage portfolios and encourage proactive collection practices Communicate with clients regarding past-due accounts through calls, emails, and written correspondence Assist in negotiating payment arrangements, including structured payment plans or partial settlements when appropriate Maintain accurate and up-to-date records of collection activities, communications, and account statuses Contribute to process improvements and take on additional tasks or projects as needed Qualifications 3-5 years of collections experience within a professional or corporate services environment; experience in a legal setting is a plus Strong organizational skills with exceptional attention to detail and accuracy Effective problem-solving abilities with sound judgment and professionalism Excellent written and verbal communication skills with the ability to interact confidently with internal stakeholders and external clients Demonstrated ability to build relationships and collaborate with cross-functional teams Self-starter who can manage priorities independently in a high-volume, time-sensitive environment Proficiency with Microsoft Office applications, particularly Word and Excel Motivated and adaptable, with a commitment to producing high-quality work and seeing tasks through to completion Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. #J-18808-Ljbffr