California - Fashion Valley | Keyholder

Overview:  

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Keyholder to join its Fashion Valley store in San Diego, CA . As a Keyholder, you will play a critical role in the daily operations and security of the store, managing opening and closing procedures, ensuring the safety of the premises and merchandise, handling cash, and providing leadership support to the team in the absence of management. You will act as a bridge between frontline staff and management, upholding operational standards and delivering exceptional customer service.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 

• Execute all opening and closing duties, including security protocols.
• Prepare and secure the store for opening and closing, maintaining cleanliness and organization.
• Maintain physical security of the establishment and protect valuable assets.
• Monitor and ensure security system functionality.
• Collaborate with management to prevent property misuse or theft.
• Oversee and assist with daily store operations, including sales, customer service, and merchandising.
• Provide leadership support and manage store operations in the absence of managers.
• Troubleshoot immediate operational issues and ensure standards are met.
• Support stockroom maintenance and organization.
• Maintain daily operational standards.
• Process sales transactions accurately and manage cash handling procedures.
• Prepare bank deposits and reconcile daily cash registers.
• Oversee returns and exchanges, flagging inconsistencies.
• Provide an exceptional shopping experience to foster customer loyalty.
• Handle customer inquiries, complaints, and escalations professionally and promptly.
• De-escalate conflicts and ensure customer satisfaction.

QUALIFICATIONS: 

• Minimum of 3 years of experience in a retail setting.
• Proven reliability, dependability, and a strong sense of responsibility.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.
• Excellent verbal, written, and interpersonal communication skills.
• Customer-focused mindset, with the ability to calmly resolve and de-escalate issues.
• Proficiency in managing cash transactions, preparing deposits, and ensuring register accuracy, coupled with meticulousness in financial and security procedures.
• Strong organizational skills to manage tasks, maintain cleanliness, and ensure operational efficiency, alongside the ability to identify and resolve problems quickly.
• Familiarity with Point-of-Sale (POS) systems and basic computer literacy.
• Ability to effectively display product knowledge to assist customers and drive sales.

SALARY & BENEFITS/WHAT WE OFFER:  

The compensation for this position ranges from $19 - $20 (hourly) . The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands. 

ABOUT MARC JACOBS 

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. 

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all. 

EEO STATEMENT 

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications. 

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.