Specialist I (Casino Porter) - Public Area

Position Overview: The primary responsibility of the Cleaning Specialist I is to clean public areas of the property as assigned and to ensure the highest standards of cleanliness and service. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. Essential Duties & Responsibilities: Provides unmatched service to guests at all times. Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian and Palazzo’s services, features, attractions, promotions, and special events. Cleans public areas of the property as assigned. Be a clear thinker, remain calm and resolve problems using good judgment, follow directions thoroughly, work with minimal supervision. Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods. Make progress on multiple assignments during shift. Report any maintenance deficiencies and handles guest requests or complaints. Perform job functions with attention to detail, urgency, and accuracy. Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques. Safety is an essential function of this job. Consistent and regular attendance is an essential function of this job. Biohazard cleanups. Performs other related duties as assigned. Minimum Qualifications: 21 years of age. Proof of authorization/eligibility to work in the United States. High school diploma or equivalent. Must be able to obtain and maintain any other certification or license, as required by law or policy. 6 months of experience cleaning janitorial or housekeeping duties required. Must be able to use and understand proper chemical and supply handling. Must be able to communicate on a two-way radio. Ability to operate commercial cleaning equipment such; vacuum, pan and broom, etc. Must be able to work with others, communicate well and offer assistance to guests and Team Members. Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. Ability to communicate clearly and effectively in English, both in spoken and written form. Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. Must be able to work varied shifts, including nights, weekends, and holidays. Physical Requirements: Must be able to: Lift or carry 25 pounds, unassisted, in the performance of specific tasks, as assigned. Physically access all areas of the property that are assigned and drive areas with or without a reasonable accommodation. Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel. Work in a fast-paced and busy environment. Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke. #J-18808-Ljbffr