Host - Hickory

Host Hickory

The Host at Hickory is the first point of contact for guests, setting the tone for a warm, polished, and professional dining experience. This role manages reservations, guest greetings, and seating assignments while supporting front-of-house operations to ensure efficient service and a memorable experience for every guest.

Warmly greet and welcome guests upon arrival, ensuring a positive first impression.

Manage reservations and walk-ins using the restaurant's reservation system; communicate accurate wait times and seating expectations.

Escort guests to their tables, present menus, and accommodate seating preferences when possible.

Maintain real-time awareness of table status, guest flow, and server sections to optimize seating efficiency and table turnover.

Coordinate closely with servers, bartenders, and management to balance guest flow and uphold service standards.

Answer phone calls promptly and professionally, providing information on hours, menu, and policies; assist with takeout inquiries as needed.

Maintain cleanliness and presentation of the host stand, entrance, and waiting areas at all times.

Assist in setting the tone of the dining room by ensuring a welcoming ambiance and organized front-of-house environment.

Support the front-of-house team during peak service periods, private events, and special functions.

Communicate guest needs, requests, and feedback to management promptly and appropriately.

Education: High school diploma or equivalent.

Experience: Minimum 1 year in a restaurant or guest service role.

Demonstrated ability to communicate clearly, multitask efficiently, and maintain professionalism in a fast-paced environment.

Prior experience as a host or in hospitality within a fine dining or upscale setting.

Familiarity with restaurant reservation systems (e.g., OpenTable, Resy, or similar).

Friendly, polished, and professional demeanor with a genuine passion for guest service.

Strong organizational and multitasking skills; able to manage guest flow smoothly under pressure.

Effective communicator who works collaboratively with both front- and back-of-house teams.

Detail-oriented and observant, with the ability to anticipate guest needs.

Calm and composed in fast-paced or high-volume situations.

Fast-paced restaurant environment with constant guest interaction.

Requires standing and walking for extended periods.

Occasional lifting up to 20 lbs.

Evening, weekend, and holiday availability required.

The Virginian Golf Club L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At The Virginian Golf Club, Nicewonder Inn, and Nicewonder Farm & Vineyards, we believe our employees are the heart of our success. We're proud to offer a supportive, rewarding workplace with benefits designed to help you thrive both personally and professionally.

Our benefits include:

• Competitive Pay Fair wages with opportunities for growth.
• Health & Wellness Comprehensive medical, dental, and vision coverage, plus company-provided life insurance at no cost to you.
• Retirement Planning 401(k) plan with company contribution.
• Paid Time Off Vacation, holidays, and sick time to support worklife balance.
• Team Member Discounts Special pricing on lodging, dining, and vineyard experiences.
• Beautiful Work Environment A scenic setting across 1,500+ acres of rolling hills, vineyards, and golf greens.
• Career Growth Training, mentorship, and advancement opportunities across hospitality, golf, and agricultural operations.
• Positive Culture Be part of a professional team that values respect, collaboration, and excellence in service.