Service Manager

Job Description

Job Description

Service Manager [Full-Time] – Las Vegas, NV | Transwest Mobile Truck Repair

**About Transwest Mobile:

**Since 2009, Transwest Mobile has redefined fleet productivity with innovative mobile repair services across Arizona, California, Nevada, Texas, and Utah. Our flawless safety record, $3M liability insurance, and 24/7 availability make us the trusted choice for field-ready repairs.

About the Role:

Transwest Mobile is seeking an experienced FService Manager to lead day-to-day

service operations at our Las Vegas location. You'll direct a team of field technicians, by managing service order workflow, uphold customer satisfaction, and ensure compliance with safety and performance standards. Our Las Vegas team supports fleets throughout the valley — Henderson, North Las Vegas, and the I-15 corridor — in one of the busiest

freight and logistics markets in the Southwest. This is a high-visibility leadership

role for someone who thrives in a fast-paced, mobile fleet environment.

Key Responsibilities:

* Oversee daily field service department operations including scheduling, workflow

management, and productivity targets

* Supervise, mentor, and develop field service technicians to maintain high performance

and quality workmanship

* Manage repair orders, ensure timely job completion, and maintain accurate

documentation

* Handle customer escalations, manage expectations, and ensure proactive

communication

* Coordinate with parts, sales, and operations teams to ensure efficient service

delivery

* Ensure compliance with safety regulations, company policies, DOT requirements,

and Nevada OSHA standards

* Monitor shop performance metrics and implement process improvements

* Assist with hiring, onboarding, training, and performance management of field service

personnel

* Manage shop inventory and ensure all tools and equipment are maintained and

operational

Qualifications:

* Proven experience as a Service Advisor/Writer, Shop Manager, or similar leadership role

in a mechanical, diesel, or fleet service environment

* Strong leadership, team-building, and communication skills

* Excellent organizational and problem-solving abilities

* Familiarity with service management software; Fullbay experience strongly

preferred

* Technical knowledge of diesel, mechanical, or automotive systems

* Valid driver's license with ability to pass pre-employment background and drug screening

Preferred Skills:

* Experience with Fullbay software and technician workflow management

* Working knowledge of DOT and Nevada OSHA safety regulations

* Experience in a mobile or field service environment

* Familiarity with the Las Vegas valley and surrounding service territory

Benefits

* Full Benefits Package (Medical, Dental, Vision Insurance Plans)

* 401(k) Retirement Plan

* Life & Disability Insurance

* Health Savings Account (HSA) with annual employer match

* Monday - Friday 1st Shift Schedule

* 15 Days Paid Time Off & Paid Holidays

Why Transwest Mobile?

We offer high-impact work, an elite team culture, and the stability of a company with

a flawless safety record since 2009. Join a growing operation serving fleets across

five states — from a Las Vegas base at the crossroads of Southwest freight.