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Incident Manager — ITSM & Major Incident Lead

$93.4k - $124.5k

Iron Mountain

Iron Mountain seeks a proactive Service Management Incident Manager I to lead incident management within their Data Center Service Management team, based in Phoenix, Arizona. In this role, you'll ensure swift service restoration, conduct root-cause analyses, and implement ITIL best practices to enhance service processes. Ideal candidates should have 4–7 years of experience, a Bachelor’s degree in a relevant field, and a valid ITIL Certification. Competitive salary range is expected between $93,400 and $124,500, with comprehensive benefits. #J-18808-Ljbffr Iron Mountain

Vacancy posted 2 days ago
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