Incident Manager — ITSM & Major Incident Lead
$93.4k - $124.5kIron Mountain
Iron Mountain seeks a proactive Service Management Incident Manager I to lead incident management within their Data Center Service Management team, based in Phoenix, Arizona. In this role, you'll ensure swift service restoration, conduct root-cause analyses, and implement ITIL best practices to enhance service processes. Ideal candidates should have 4–7 years of experience, a Bachelor’s degree in a relevant field, and a valid ITIL Certification. Competitive salary range is expected between $93,400 and $124,500, with comprehensive benefits. #J-18808-Ljbffr Iron Mountain
- ...stability of enterprise IT services through effective Major Incident Management practices. The role is responsible for leading the response to high-impact incidents,... ...applicable IT or Enterprise Service Management (ITSM or ESM) standards and regulations. Ensure that incident...SuggestedRemote work
$93.4k - $124.5k
Service Management Incident Manager I Job Summary Iron Mountain is seeking a proactive... ...a primary focus on Incident, Major Incident, and Problem... ...You’ll Do (Responsibilities) Lead Major Incident Response: Act... ...recurring incidents. Design ITSM Processes: Define, implement,...SuggestedFlexible hours- American Express is seeking a passionate leader for its Incident Response team in Phoenix, Arizona. In this senior role, you will manage, mentor, and develop SOC analysts while executing incident response strategies and driving the adoption of AI‑enabled security operations...Suggested
$46.99k - $122.4k
...seeking a Business Support Senior Analyst responsible for bridging operations and IT, managing production support, and optimizing application performance. The role involves incident management, facilitating communication, and supporting system change requests. Ideal candidates...SuggestedFull time- First Citizens in Phoenix, Arizona is looking for a skilled individual to manage incident communication strategies within the Commercial Bank. The role involves monitoring and coordinating various incidents, ensuring effective communication with stakeholders, and maintaining...Suggested
- ...leader in Scottsdale, Arizona, who excels in Digital Forensics and Incident Response. This role requires a deep understanding of cyber... ...clients through complex cyber incidents. Strong project management and client-facing communication skills are essential for ensuring...
$80k - $85k
...Production Support Engineer based in the United States for a remote role. The position involves troubleshooting production issues, managing incidents, and supporting application systems with 8-10 years of experience required. This role requires excellent stakeholder...Remote job- Vanguard’s Workplace Solutions team is seeking an Incident Response & Crisis Communications Strategist to lead high-stakes communications during incidents. The role requires translating complex issues into clear messaging while ensuring stakeholder alignment. Ideal candidates...
- ...Alliance for Career Enhancement is seeking a Lead for Retail Reliability Operations to... .... This role demands strong leadership in incident response and a collaborative spirit to engage... ...should possess extensive experience in managing incidents in fast-paced settings,...
- A leading management firm located in Phoenix, Arizona, is hiring a Payments System Support Professional. The role requires a Bachelor's degree and involves responsibilities such as incident tracking, legal triage, and supporting crisis management. Candidates should have...
$28 per hour
...GardaWorld is hiring a Tactical Security Officer in Phoenix, AZ. In this role, you’ll patrol sensitive areas, react to incidents, and ensure safety. The position offers a competitive hourly wage of $28.00 and a comprehensive benefits package including medical, dental,...Hourly payShift work- Description: Title: Lead Supervisor Company: Centralized Vision Location: Phoenix... ...is seeking a Lead Supervisor with management experience to oversee a team of supervisors... ...leadership development. Assist with incident oversight and information gathering following...Full timePart timeCasual workImmediate startShift work
- ...LEMOINE company, is seeking experienced and compassionate Lead Humanitarian Response Case Managers to guide, support, and oversee a team of Case Managers... ...skills. Completion of required FEMA ICU (Incident Command System) trainings is mandatory prior to deployment...Work at officeFlexible hoursShift work
$57.7 - $62.5 per hour
Waymo is seeking a Security Operations Center Watch Lead in Phoenix, Arizona. The ideal candidate will have over 3 years of experience... ...and strong decision-making abilities. Responsibilities include managing real-time security events, maintaining situational awareness, and...Hourly payShift work- ...Technical Service Operations Lead (TSO Lead) who is operationally... ...excited to help coordinate incident response alongside cross‑functional... ...reviews. Strong incident management experience, ITIL knowledge,... ...as Incident Commander for major incidents — coordinating cross...Local areaShift workNight shiftWeekend work
- A leading recruitment firm is seeking a Construction Manager for a reputable real estate development company based in Phoenix, AZ. This role involves managing complex construction projects, maintaining strong relationships with stakeholders, and preparing project forecasts...
$91.4k - $187k
...responsible for one or more data centers, leading performance analyses across key... ...regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes... ...) and develops and implements major enhancements. -Partners across functions...Temporary workRemote workFlexible hoursShift work$83.9k - $117.6k
Role, Inc. is seeking a qualified individual in Phoenix, Arizona, responsible for monitoring daily operations and ensuring operational readiness. The successful candidate will engage with teams to resolve client-facing issues and support communication efforts. Applicants...- ...Group Home Manager House Manager is responsible for performing essential care for our members in our group homes. This is a safety sensitive... ...to at all times. Report to Program Coordinator and COO all incident reports immediately. Ensure residents' personal belongings,...Immediate startFlexible hoursShift work
- A major fast-food chain in Arizona is seeking a Shift Manager to lead shifts and ensure excellent service at their restaurant. The ideal candidate has previous leadership experience and is a team player who can thrive in a fast-paced environment. Responsibilities include...Shift work
- A major fast-food restaurant chain in Phoenix seeks a Shift Leader to lead a dynamic team in delivering exceptional guest experiences. You will oversee smooth shifts, manage cash and operations, and uphold food quality and safety standards. This role offers both part-time...Full timePart timeFlexible hoursShift work
- A leading construction firm in the United States seeks a Project HSE Manager dedicated to ensuring the health and safety of project teams. This role involves conducting safety inspections, managing incidents, and facilitating safety programs. Candidates should have at least...
- ...the maintenance, operation, and overall management of assigned commercial properties. This... ...lifecycle planning and capital forecasting for major systems. Major Repair & Replacement... ...when applicable. Investigate incidents and implement corrective measures as necessary...Full timeContract workFor contractorsWork at officeLocal area
- HonorHealth seeks a Major Gift Officer to identify and cultivate donor relationships essential for fundraising. This role focuses on managing donor activity and collaborating with development teams to secure major philanthropic gifts. Candidates must possess a bachelor'...Relocation package
- Arizona Public Service - APS is seeking a Commercial Strategic Procurement Manager in Phoenix, AZ, to lead commercial execution for major capital projects. This role encompasses managing supplier performance, ensuring contract compliance, and aligning strategies across...Contract work
$99.3k - $150k
Position Overview The Storage Mgmt. Lead is responsible for the design, implementation... ...procedures for capacity planning, incident response, and change management. Lead root‑cause analysis and... ..., and cloud‑based storage, and with major storage platforms (e.g., NetApp, EMC...Contract workWork at office- ...experience and operations at more than 30 major airports—including Chicago, Dallas,... ...and partners. Job Summary Responsible for leading a team and cleaning aircraft interiors, lavatories... ...Immediately report safety and security incidents as well as potential hazards in line with...Daily paidFull timeTemporary workWork experience placementSeasonal workImmediate startNight shiftRotating shiftWeekend work
- ...experience. The Laser + Mirror Maze Lead is to be a friendly, customer-... ...equipment accountability. MAJOR DUTIES AND RESPONSIBILITIES... ...guidance from the Guest Relations Manager. Make sure the Laser Maze is... ...venues. Ability to handle an incident report and the emergency...Work at officeFlexible hours
$80k - $117k
Maximus is seeking a ServiceNow Team Lead to provide senior leadership for ITSM and ITOM capabilities. The role involves managing ServiceNow operations and ensuring 24x7 availability while adhering to SLAs. Candidates must have a Bachelor's degree in a relevant field and...$79.4k
Position Overview The Field Office Support Lead manages field IT support operations to ensure... ...the primary escalation point for complex incidents. This leader aligns field practices with... ...‑support/endpoint certifications from major vendors. Prior experience supporting federal...Contract workWork experience placementWork at officeLocal areaRemote work
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