Full Time Medical Office Associate - Warren, NJ

Medical Office Associate

The medical office associate (MOA/FOA) is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.

Job duties and responsibilities include:

• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
• Communicate with primary care providers and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during the time of their urgent medical need/crisis
• Must be available for rotating schedule including weekends and holidays
• All other duties as assigned by practice manager or practice administrator

Requirements:

• High school diploma or equivalent
• Medical billing/medical receptionist experience preferred
• Basic computer skills
• Detail oriented
• Excellent data entry
• Exceptional customer service and phone etiquette
• Ability to maintain professionalism and provide quality care in a fast-paced, public environment