Field Supt NI

Location: Charlotte, NC, United States 
Job ID: 91449 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Field Supt NI

Your main responsibilities

Your main responsibilities
As a Field Superintendent for New Installations (NI), you will oversee all phases of elevator installation projects, ensuring quality, safety, cost control, and customer satisfaction. You will lead and develop field technicians, coordinate job site readiness, and act as the key point of contact for contractors, customers, and internal teams to support regional objectives.

Operations Management
•    Lead and build a high-performing, safe team of 12–20 field technicians by enforcing company quality and safety standards.
•    Coordinate daily project schedules, job site readiness walkthroughs, parts/material ordering, and payroll accuracy.
•    Monitor installation progress and drive efficiency through consistent site visits and communication.
•    Manage manpower levels in partnership with union representatives, resolving employee relations and staffing issues.
•    Support sales and project management teams with bid estimates, job progress meetings, and complaint resolution.
•    Ensure all installation projects meet contractual, company, and safety requirements.
Quality and Safety
•    Conduct regular site inspections, including physical access to motor rooms, pits, and shaftways, to ensure quality workmanship and safety compliance.
•    Implement company and customer requirements for product performance, reliability, and passenger safety.
•    Enforce safety best practices and participate in continuous training programs.
Employee Development, Planning & Logistics
•    Train and mentor technicians on company processes, tools, safety protocols, and industry standards.
•    Foster open communication and teamwork among field staff and union partners.
•    Manage daily logistics and resource allocation to optimize project delivery.
Collaboration
•    Serve as a liaison between field teams, contractors, sales, project managers, and support functions.
•    Work closely with union representatives to maintain positive labor relations.
•    Coordinate with quality, engineering, and service teams during project handovers and customer training.
Problem Solving 
•    Proactively identify and resolve on-site challenges, customer concerns, and operational roadblocks.
•    Adapt to shifting priorities and urgent requests from technicians and contractors to keep projects on track.
What you will learn  
•    Develop technical expertise in elevator installation systems and project management through hands-on experience and mentorship.
•    Enhance leadership and communication skills by managing diverse teams and stakeholder relationships.
•    Gain proficiency in financial and project metrics including, change order management, and customer satisfaction tracking.
•    Expand your knowledge of safety standards, codes, and regulatory requirements.
•    Leverage technology and project management tools to optimize workflows and reporting.

What you bring

What you bring
•    Bachelor’s degree preferred or equivalent in relevant work experience in the elevator industry or related field

5+ years of technical leadership experience preferred.

•    Strong problem-solving, communication and interpersonal skills; ability to manage sensitive employee relations with proven leadership skills 
•    Proficiency in MS Office suite 
•    Strong organizational skills and experience managing tradespeople
•    Flexibility to be on call 
•    Adaptability in a fast-paced environment

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.