Account Manager

Account Manager

Location: Charlotte, NC, United States

What We're Looking For: Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential. Meltwater offers more than employmentit's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey. Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential. What You'll Do:

1. Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
2. Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
3. Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
4. Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
5. Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
6. Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
7. Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
8. Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
9. Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
• Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Comprehensive Paid Time Off & generous paid & unpaid leave policies
• 401K matching, life insurance, commuter benefits, and parental leave plans
• Excellent medical, dental, and vision options
• Collaborative, transparent and fun loving office culture
• Accelerated professional development and growth programs

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies. These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $55,000-$73,000

The expected On-Target Earnings (OTE) range is $91,500-$122,000, inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Meltwater Social (formerly Sysomos)