Tier 2 Technical Support Specialist
$45k - $65ktectronIQ
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Tier 2 Technical Support Specialist
Pay: $45,000.00 - $65,000.00 per year
Tier 2 Technical Support Specialist – MSPJob Overview
We’re looking for a Tier 2 Technical Support Specialist to join our Managed Services Provider (MSP) team. This role is ideal for someone who already has a solid IT foundation and is ready to move beyond basic helpdesk work into deeper troubleshooting, client interaction, and hands-on problem solving.
You’ll work closely with our Tier 1 technicians and senior engineers to support a variety of client environments, helping resolve escalated issues and improve overall system reliability.
Key Responsibilities
- Handle escalated support tickets from Tier 1, including advanced troubleshooting
- Support Windows desktops and servers, Microsoft 365, and basic networking issues
- Troubleshoot hardware, software, and connectivity issues in client environments
- Assist with user onboarding/offboarding, permissions, and access management
- Perform routine maintenance tasks such as patching, monitoring, and system checks
- Work with backup systems and assist with restore testing and troubleshooting
- Assist with firewall, network, and Wi-Fi troubleshooting as needed
- Document resolutions, processes, and system changes clearly and thoroughly
- Communicate effectively with clients, explaining technical issues in plain language
- Escalate complex issues to Tier 3/System Administrators when appropriate
- Able to go onsite to client locations when needed
Required Experience & Skills
- 2+ years of IT support experience (MSP experience strongly preferred)
- Strong working knowledge of Windows 10/11 and Windows Server environments
- Experience supporting Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
- Understanding of networking fundamentals (DNS, DHCP, VPNs, Wi-Fi)
- Experience with RMM and ticketing systems
- Solid troubleshooting skills and attention to detail
- Ability to manage multiple tickets and prioritize effectively
- Strong written and verbal communication skills
- Valid Drivers License
Nice To Have (But Not Required)
- Exposure to backup solutions (Veeam or similar)
- Basic firewall experience (FortiGate or comparable platforms)
- Experience with virtualization (Hyper-V, VMware)
- CompTIA A+, Network+, or similar certifications
Schedule & Availability
- Full-time position
- Monday–Friday, 8:00 AM – 5:00 PM
- Occasional after-hours or on-call support as needed
Why Work With Us?
- Small team where your work actually matters
- Real-world exposure to a variety of environments and technologies
- Opportunity to grow into Tier 3 / Systems Administration roles
- No call-center chaos — just real clients and real problems
- Supportive team that values communication and accountability
Job Types: Full-time, Permanent
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience
- System administration: 3 years (Preferred)
Ability To Commute
- Joplin, MO 64804 (Required)
Ability To Relocate
- Joplin, MO 64804: Relocate before starting work (Required)
Work Location: Hybrid remote in Joplin, MO 64804
Full-Time
M-F 8:00 AM - 5:00 PM
Joplin, MO
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Our Services
Managed IT Services
24/7 Remote IT Helpdesk & Onsite Support
Backup Disaster & Recovery (BDR)
Proactive Maintenance
Managed Firewall
Managed Network & Wifi
End User Training
Documentation & Reporting
Technology Business Reviews
IT Budget Preparation
Signature Management
Policy & Procedure Management
365 Management
Professional Services
Hardware as a Service
Vendor Management
Compliance Auditing & Management
vCIO
Vulnerability Scanning
Penetration Testing
Cloud Computing & Storage
Employee Time Management
VoIP
Music Streaming
Website & DNS Management
MDM Platform Management
IT Security
Email Encryption Management
Email Backup
Endpoint Encryption Management
Dark Web Monitoring
Managed MFA & Passwords
Spam & DNS Web Filtering
Email Security & Fraud Protection
Security Awareness Training
Managed Endpoint Detection & Response (EDR)
Physical Security
Security & Alarm Systems
Video Surveillance
Central Monitoring
Access Control & Badging
Smart Office & Home
Industries
Healthcare
Government
Manufacturing
Financial
Small & Medium Businesses
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Joplin, MO 64801
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$45k - $65k
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