Universal Banker

Overview

The Universal Banker delivers a proactive, consultative, and service-focused banking experience by assisting members with transactions, maintaining accurate records, and identifying financial needs to recommend appropriate solutions. This role supports overall branch operations, provides exceptional and memorable member experiences, achieves sales and service goals, and efficiently handles a wide range of service requests. The Universal Banker is expected to maintain up-to-date knowledge of credit union products, security procedures, and internal controls to ensure compliance and safeguard member information.

Responsibilities

Member Support & Service

• Proactively engage members in the lobby to understand their reason for visiting, assess financial needs, and provide positive, solution-focused interactions.
• Deliver accurate and professional service by assisting with financial transactions, maintaining proper records, and ensuring a safe and secure environment.
• Address member inquiries, resolve issues, and educate members on available banking channels, digital tools, and financial literacy topics such as budgeting, savings, and credit management.

Sales, Relationship Building & Product Promotion

• Maintain thorough knowledge of credit union products, services, and policies in order to provide tailored advice that aligns with member goals.
• Understand member needs and proactively recommend appropriate products and services, helping members use available tools to manage their financial lives.
• Build and strengthen relationships through memorable member experiences and intentional follow-up, including outbound calls that deepen engagement and thoughtfully recommend products and services aligned with members’ financial goals.
• Continuously look for ways to improve member service by identifying issues, anticipating concerns, and offering thoughtful solutions.
• Communicate clearly and accurately to members of financial products/services including benefits, requirements and any associated fees or costs associated with product/service.

Account & Transaction Management

• Open and service a variety of account types including savings, checking, certificates, and IRAs.
• Perform teller functions including accepting deposits and payments, processing withdrawals, issuing official checks, and maintaining a balanced cash drawer.
• Serve as a loan interviewer and processor by assisting members with applications, preparing documentation, and tracking loan status.
• Conduct file maintenance, process account changes, and ensure accuracy and compliance with internal controls, security procedures, and regulatory requirements.

Team Collaboration & Professional Growth

• Work collaboratively with team members to achieve branch, sales, and service goals.
• Participate in team meetings, training, and ongoing development to expand product knowledge and enhance service capabilities.
• Support branch initiatives and contribute to a positive, member-focused work environment.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 1+ years of experience in sales or a sales support role.
• Demonstrated professionalism, strong written and verbal communication skills, and the ability to interact confidently with members required.
• Must be detail-oriented with the ability to multi-task, work independently, and collaborate in a team environment.
• Ability to demonstrate a sales-focused approach to building member relationships and to proactively self-learn Credit Union products and services.
• Ability to perform basic math calculations and successfully complete the Credit Union’s in-house training program within a reasonable timeframe required.
• Proficiency with MS Office (Word, Excel, Outlook) and familiarity with core banking systems preferred.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.