Senior Project Manager (Contact Center Transformation) - NC, IA

# Senior Project Manager (Contact Center Transformation) - NC, IAApply**Job#: 3037084****Job Description:****Client:** Financial Services**Team:** TBA**Job Title:** Project Manager 5 / Senior Project Manager (Contact Center Transformation)**Location:** Charlotte, NC / Des Moines, IA – Hybrid (3 days onsite)**Contract Length:** 9–12 months (potential extension or conversion; program runs through 2027)**Pay Rate:** $68 - $74**Top Requirements:**1. 7+ years of Project Management experience in financial services2. Strong experience leading large-scale transformation programs (contact center preferred)3. Experience with cloud migrations, stakeholder management, and change management**Plusses:**1. Experience with contact center technologies (IVR, workforce management, agent platforms)2. Experience managing both Agile and Waterfall delivery models3. Experience with enterprise-scale cloud transformation initiatives4. Experience using project management tools (Monday.com or similar)5. Strong executive presentation and communication skills**Job Summary:**In this contingent resource assignment, you may: Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Project Management. Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale, and require advanced analytical thinking. Provide expertise to client senior leadership on innovative Project Management business solutions. Strategically engage with client personnel.**Day-to-Day Responsibilities:*** Lead end-to-end delivery of wave-based migrations for contact center modernization initiatives* Manage project lifecycle from discovery, planning, development, and deployment* Partner with business leaders, contact center operations, and technology teams* Influence executive stakeholders and drive alignment across enterprise priorities* Coordinate with a team of ~16 project managers to ensure consistency and shared learnings* Drive cloud transformation efforts across IVR systems, agent workflows, and workforce management tools* Manage timelines, dependencies, risks, and deliverables in a high-visibility environment* Support change management and adoption strategies for customer-facing transformations* Oversee integrations impacting agent productivity and customer experience* Provide status updates, reporting, and executive-level communications* Support command center activities during critical migration waves (on-site as needed)* Adapt to a fast-paced environment with shifting priorities and high-impact deliverables #J-18808-Ljbffr