Customer Retention Specialist - State Farm Agent Team Member

Customer Retention SpecialistAt Bill Knight - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.ResponsibilitiesCommunicate with existing customers regarding renewals and coverage options.Review accounts and assist with updates or changes as needed.Identify opportunities to enhance customer satisfaction and engagement.Maintain accurate records and documentation of interactions.Collaborate with team members to meet retention and outreach objectives.QualificationsStrong interpersonal and problem-solving abilities.Effective communication and listening skills.Detail-oriented with a focus on customer experience.Previous experience in customer service or account management preferred.Must be able to obtain applicable state insurance licenses.Compensation: $55,000.00 - $65,000.00 per year