Phone Operator

Job Description

Job Description

We are looking to add a Phone Operator to our team. Someone who possesses strong people skills, is comfortable multitasking, and has a knack for recalling information shared. See below for details and to apply for the position. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our resort mission.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount 

Responsibilities: 

• Answering calls using the phone routing system
• Routing calls to appropriate staff
• Taking and routing messages on a timely basis
• Responsible for ensuring phone system is working properly and is set appropriately for after hours
• Responsible for troubleshooting any phone system issues
• Other reasonable duties as assigned

Qualifications:

• High School Diploma/GED a plus but not required
• Previous phone experience preferred
• Previous customer service experience preferred
• Must possess the desire to see things through to completion and follow up to ensure guest satisfaction/quality of service

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. 

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.