Senior Configuration Manager

ASRC Federal is seeing a Senior Configuration Manager to support an upcoming contract in San Antonio, Texas. Position: Senior Configuration ManagerLocation: San Antonio, TX (On-Site.) Clearance: U.S. Citizen with ability to obtain a Public Trust. Summary: This contract will provide 24/7/365 operations support to the customer. Applicant must be able and willing to work on-call, shift, or surge if required. Must be flexible and able to travel when necessary. Will need a Real ID and current passport. Work arrangement: This position will require on-site occupancy at or near the Ft Sam Houston location. Core hours are 6:00am – 6:00pm; exception being shift-work (surge) or on-call staff. Telework may be considered on a position-by-position bases with approval by the customer. Responsibilities: Position may be required to manage subordinate personnel. Managerial responsibilities include but are not limited to, on-boarding & exiting assistance, timecard accounting, performance reviews, mentoring, and reporting. Expert-level knowledge or significant hands-on experience in: Document the approval, deployment, and configuration of all Infrastructure system/service Configuration Items (CI) into the IT Service Management (ITSM) solution to establish system baseline(s) for the infrastructure pre-production and production environments. Manage and maintain the ITSM Configuration Management Database (CMDB)—enterprise level; as a means to automate change activities associated with approved changes and employ necessary continuous process improvement efforts. Provide customers and government lead with accurate, timely information on infrastructure system/service CIs using the existing ITSM CMDB. Document and track 100 percent of modifications using the established ITSM CMDB. Provide ITSM CMDB training to change coordinators/initiators. Establish and ensure pertinent artifacts are generated as part of the proposed change request and maintained so physical/functional and design “baselines” can be accurately updated after changes are applied in Enterprise Solutions Architecture—i.e., software and/or hardware. Conduct configuration audit/verification activities in order to determine undocumented changes and minimize service disruptions/outages. Employ change management status accounting strategies to ensure board members, system owners and stakeholders are apprised of anticipated/ongoing/completed deployment/transition activities within the enterprise. Conduct Change Ticket assessments in order to standardize and strengthen change ticket content created by change coordinators—information is used by voting members to better understand risks/impacts associated with proposed changes. Conduct Post Implementation Reviews (PIRs) with change teams and record any unexpected results prior to closing change request tickets. Gather all document Configuration Items (CIs) upon ticket completion and house relevant document CIs into the Infrastructure Knowledge Management Centralized repository—thereafter, advance tickets to closed. Create and manage all Configuration Management foundation documents; Enterprise CM Policy Letter, Enterprise CM Plan, Enterprise CM Plan Template Guide (for applications/systems), Change Advisory Board (CAB) Charter(s), Change Management Diagrams to include: CM Framework, process flows, swim diagrams, others as required. Requirement Must be a U.S. Citizen and with ability to obtain/maintain a Public Trust Must successfully complete a government issued background investigation. Must be flexible to travel when necessary. Must have Real ID, and ability to obtain a U.S. Passport. Education: Minimum of 8 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline OR in lieu of a technical degree, must have BA/BS degree with a minimum of 10 years of relevant work experience in Information Technology, Computer Science, Engineering Management or related discipline OR MA/MS degree in Information Technology, Computer Science, Engineering Management or related discipline, with 6 years of relevant experience OR AA/AS degree or high school diploma with 15 years of experience in Information Technology or a related field. Required Certifications: Applicants will be required to have: *incumbents have 6 months to obtainITIL V4 FoundationsMust have the ability to: Provide excellent customer service Coordinate several concurrent tasks Interface with users in a pleasant and tactful manner JobFamilyInformation TechnologyJobFunctionConfiguration ManagementPayTypeSalary